Contact Tracing Call Center: Aiding the COVID-19 Warriors
The ongoing coronavirus pandemic is getting more severe with the discovery of different variants (Omicron, Delta), and the vaccination process is still undergoing. In some variants, the current vaccines are also not proving to be much effective. In such a situation, the only effective strategy is to control the transmission of this disease. Therefore, local and state healthcare authorities rely on the contact tracing process – a time-tested strategy to prevent the spread of such diseases.
As a prominent HIPAA-compliant healthcare BPO, we are equipped with comprehensive coronavirus contact tracing services. A prominent name among the contact tracing companies, we have the resource, tools, and technologies of a modern contact tracing call center. We are ready to deploy within a short time, which is crucial for thwarting the spread of this mutating virus that is getting deadlier with each variant.
A multilingual, multichannel contact tracing call center, we can track and slow the spread of COVID-19 in different communities. We have a highly scalable team that can quickly scale up when the contamination rate reaches its peak and scale down as the curve flattens. We can also help ensure effective, efficient, and equitable vaccine administration.
Our End-to-End Solution for Successful COVID Contact Tracing Process
Our contact tracing call center services can help different states, local government bodies, enterprises. As a contact tracing company, we offer end-to-end multilingual and multichannel contact tracing services that help you quickly reach out to the maximum number of contacts of a COVID-19 positive patient with the necessary information and guidance. We have a quickly scalable team of contact tracing experts who can ensure fast and effective execution of the contact tracing process.
A Complete Solution for COVID Contact Tracing
Our end-to-end contact tracing solution covers all facets of contact tracing process requirements – from conducting surveys to following a CDC-complied process of supporting patients and warning contacts of exposure with non-voice channels like emails. The entire case history, case management will be done by our proprietary software application, which follows compliances around data security, reducing the burden of data collection on public health departments.
How Can We Help as A Contact Tracing Company?
Our efficient team of contact tracing agents and process structure can ensure the successful execution of contact tracing services. Some essential features of this program are as follows –
Support patients with suspected and confirmed infection
Advise, warn exposed contacts with a well-established, sensitive and rapid mechanism
Guide and Support to understand contact’s risk, monitor themselves for illness
Educate about social distancing and mechanism to stay home until 14 days of their exposure
Protect the privacy and identity of patients with state-of-the-art case management tools