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3 Signs It’s Time to Switch to a New Call Center Provider

If your current call center provider struggles to keep up with your expectations and goals, how can you expect your customers to be satisfied? To get the value you need and the results you want, it's worth exploring alternatives. Brand reputation is a driving force behind business growth. One of the best ways to enhance [...]

2019-02-07T13:53:10-04:00February 8th, 2019|Uncategorized|

Two Keys to Success: Why Listening and Empathy Are Crucial for Customer Retention

In customer service, communication isn't just about having your ears open. It's about understanding people and their point of view. It's about recognizing that customers need and deserve to be treated with care. Every customer wants to feel that their input and their business matter to your company. Regardless of the industry, active listening and [...]

2019-01-25T14:46:56-04:00February 6th, 2019|Uncategorized|

How Great Customer Service on the Phone Generates Customer Loyalty

Too often, customer service is cast in a negative light, but there's another side to this coin. Studies repeatedly show that customer inquiries and disputes can actually improve your business reputation and grow your revenue. When handled with care, disgruntled customers have the potential to become your brand's most loyal followers. Increasing Brand Loyalty With [...]

2019-01-25T14:01:50-04:00January 28th, 2019|Uncategorized|

Making the Best of a Bad Situation: How Customer Support Can Turn Returns into a Positive Customer Experience

Product returns can be a costly part of doing business. Each return needs to be handled in a way that makes the customer feel they’re being taken care of. In fact, how your company manages returns can be almost as important as making the sale in the first place. Many times, it’s the customer support [...]

2018-11-26T10:05:37-04:00December 18th, 2018|Uncategorized|

Improving Patient Care Through the Call Center

Customer satisfaction matters just as much in the healthcare industry as in any other. Often, the call center is a patient’s first experience with a provider or organization and can set the tone for the rest of the relationship. A positive experience can give the patient confidence in making the organization the choice for their [...]

2018-08-16T18:08:27-04:00August 16th, 2018|Uncategorized|

Prepare Your Call Center Now for Year-End Healthcare Open Enrollment

Open enrollment can be a stressful time for consumers who often feel overwhelmed by the information involved in making a healthcare coverage selection. When your call center is overburdened by the number of calls coming in, the staff is less able to help consumers in need, and the result can be unsatisfied customers, overworked staff [...]

2018-07-27T08:29:12-04:00July 27th, 2018|Uncategorized|

Is Your Retail Call Center Ready for the 2018 Holiday Season?

Black Friday and other in-store promotions bring crowds of people to physical storefronts and websites alike, creating visible proof of a holiday rush that seems to increase year after year. The National Retail Foundation notes that holiday sales increased 5.5 percent for the period from November through December year over year in 2017. Expectations are [...]

2018-07-27T08:26:52-04:00July 27th, 2018|Uncategorized|
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