Customer satisfaction matters just as much in the healthcare industry as in any other. Often, the call center is a patient’s first experience with a provider or organization and can set the tone for the rest of the relationship. A positive experience can give the patient confidence in making the organization the choice for their [...]
Open enrollment can be a stressful time for consumers who often feel overwhelmed by the information involved in making a healthcare coverage selection. When your call center is overburdened by the number of calls coming in, the staff is less able to help consumers in need, and the result can be unsatisfied customers, overworked staff [...]
Black Friday and other in-store promotions bring crowds of people to physical storefronts and websites alike, creating visible proof of a holiday rush that seems to increase year after year. The National Retail Foundation notes that holiday sales increased 5.5 percent for the period from November through December year over year in 2017. Expectations are [...]
April 29-May 2, 2018 in Washington, D.C.
April 24-26, 2018 in San Diego, CA @ Booth 212
Previously we discussed why outsourcing isn’t a dirty word and the basics of what it means to outsource. In this entry, we continue our ‘behind the scenes’ look into five benefits companies see when they use call center outsourcing solutions.
Medical staff members are often overworked and under stress from attending to critical health issues of patients. Administrative tasks such as answering phones, booking appointments and relaying messages are often neglected due to the heavy workload. Neglecting key points in customer-facing interactions reflects poorly on the health clinic. That’s when a strong and experienced medical [...]