Empathy, creative thinking, and new technology can address the needs of present-day customers and form stronger ties in the post-COVID-19 world. In a short time, COVID-19 has besieged lives and livelihoods across the globe. But it has also forced a rethinking of what customer care means in the travel industry for helpless startups and the [...]
A travel call center can run promotion and awareness campaigns, manage your online reputation, alter negative reviews to positive, perform back-office tasks, conduct market surveys and offer multichannel, multilingual customer support 24/7. While this industry has been an early bird when it comes to adopting technology, the same has helped improve serving customers in a more [...]
The sudden outbreak of the Coronavirus pandemic compelled tourists to postpone their trip plans. It was a significant blow for tour management companies. Small trip organizers went out of business due to insufficient sales and revenue generation. Now, the situation is under control. Most countries opened their international borders for tourists. Trip management organizations can [...]
2020 has been a challenging year for everyone, including the industries. While most industries took a hit due to the pandemic, the hospitality industry is one of its worst victims. Due to the travel restrictions, lockdowns and COVID-19 scare, hospitality businesses had a very bad year and are still struggling to recover from that. As [...]
Travel is a fantastic way to bring adventure back into your life. It is a fun activity. Medical professionals say that relaxing vacations can rejuvenate your mind and body. Traveling to new places increases a person’s creativity and calms his/her mind. It is the best way to learn about other places, cultures and meet new [...]
The travel industry is considered among the fastest-growing sectors of modern times. With growth, travel and hospitality industry businesses, such as - transport, hotels, tour guides, catering, and other companies, are facing brand new challenges, especially in terms of rising customer expectation and customer service. If your company fails to provide the customer service your [...]
