As digital transformation advances, retail companies need to adapt to the latest technologies and strategies to engage customers interactively. Customization is the key to engage customers at a higher level. But, how do you do that? Well, it all starts with understanding your customers, conducting surveys, running campaigns, converting inquiries to sales, and being available [...]
How Will Retail Call Centers Help The Retail Industry During Holidays 2020 Amid The Pandemic Crisis?
Thanks to the corona virus pandemic, the retail industry will see a very different kind of holiday this year, and it is going to impact the retail industry significantly.During the pandemic, the customers have different kinds of expectations from retail brands, and to stay in the competition, retail chains will have to meet those expectations. [...]
The digital age has changed the retail industry beyond recognition. However, there are a few things that remain constant. Take customer service, for example. Even after the eCommerce boom, customer service remains a key differentiator of modern retail business. From a friendly face at the checkout and a useful suggestion at the aisle to customer [...]