Holiday Shopping Season

3 Benefits the Right Call Center Brings During Your Holiday Rush

No matter when your rush season is, a qualified holiday customer service center can help you handle customers and keep employee morale up. For many companies, especially in the retail niche, the biggest rushes come during the holiday season. Here are some of the benefits of working with the right retail call center to gear [...]

2019-08-19T14:37:25-04:00August 29th, 2019|Holiday Shopping Season|

ATTENTION RETAILERS: Why You Need to Gear Up With Plans for an Outsourced Call Center Partner Now

Spending — and all the customer service work that goes with that — increases during the holidays. And typically, it grows year-over-year. Even amid economic uncertainties related to concerns over a potential trade war, holiday retail spending rose 2.9% in 2018 when compared to 2017. Retail organizations that field customer service or order calls must [...]

2019-07-03T13:09:22-04:00July 3rd, 2019|Holiday Shopping Season|

How To Provide the Best Live Chat Support this Holiday Season

Live chat enables retailers to provide outstanding customer support to their client base throughout the year, but support personnel has an opportunity to really shine during the holidays when order volumes and client needs soar. This year, integrate these five expert tips into your live support processes to provide excellent customer service. 1. Don’t Rush [...]

2018-10-10T10:17:36-04:00October 9th, 2018|Holiday Shopping Season|

Black Friday 2018 Shopping Predictions & How to Prepare

The 2017 retail holiday shopping season exceeded 2016’s results by 5.5 percent, ending with $691.9 billion in spending excluding restaurants, auto dealerships and gas stations. Businesses are relying on online support, customer care call centers, and more to keep up with the influx of business around Black Friday. Initial forecasts for 2018 called for continued [...]

2018-09-09T16:45:19-04:00September 10th, 2018|Holiday Shopping Season|

4 Retail Customer Service Trends for the Holiday Shopping Season

It’s difficult to follow strong gains with even stronger ones, but that appears to be the case for the 2018 holiday shopping season. Retail holiday sales totaled $691.9 billion last year, representing a 5.5 percent gain over 2016 and marking the best holiday shopping season since 2011. Despite the market uncertainty due, in part, to [...]

2018-09-04T15:02:37-04:00September 4th, 2018|Holiday Shopping Season|