With annual healthcare expenses per person in the United States crossing $10000 per year, it is safe to say that healthcare expenses in this country are rising at an alarming rate. As the demand for patient care increases, hospitals, specialized care centers, and other healthcare organizations are struggling to manage patient care requirements, as well as [...]
As per Health Insurance Portability and Accountability Act (HIPAA), any service provider directly or indirectly processing, storing, or handling patient health information (PHI) must follow the standards and policies outlined in HIPAA. That means not just the companies in the healthcare industry but also their call center partners, who are responsible for a significant part [...]
Nowadays, many major hospitals, medical institutions, and private practices in the U.S. are opting for text or SMS alerts to communicate with their customers and staff. SMS or text proves to be a quick and reliable method of communicating short but essential messages. There are many reasons for this growing popularity of SMS customer service. [...]
With time the healthcare sector is becoming more competitive than ever. As a result, all businesses related to the healthcare sector, such as pharmacies, are facing a hard time retaining their customers. These days, the key to retaining customers is to win them over with exceptional customer experience, and the prime way to do so [...]
