Retention And Acquisition – The Changing Landscape Of Patient Relationship In Healthcare

The present public healthcare emergency has increased the importance of business agility for healthcare. The rapid change in patient retention and acquisition is a predictable phenomenon. If you look at Google Trends, the analysis will show a constant rise in the COVID insurance search volume and virtual healthcare assistance. So, healthcare organizations are upping their [...]

2021-06-17T11:56:45-04:00June 17th, 2021|Healthcare|

5 Benefits Of Outsourcing Medical Answering Services

Medical answering services are a boon to hospitals, doctor’s offices, and many other types of healthcare companies. Medical answering service allows healthcare businesses to answer patient queries quickly and effectively during and after business hours without affecting their core operations. There are a number of benefits of outsourcing your medical answering services to a medical [...]

2021-05-18T08:25:47-04:00May 18th, 2021|Healthcare|

How Can A Healthcare Contact Center Contribute to The COVID Immunization Process?

2019 – 2020 saw the rise of the lethal Coronavirus or COVID-19. Unfortunately, medical professionals do not have potent medicines to prevent this ailment. Vaccination is the only weapon that can eradicate Coronavirus. Treatment institutes and pharmaceutical companies worked tirelessly to come up with a few effective vaccines. Recently the U.S. Food and Drug Administration [...]

2021-03-15T07:34:09-04:00January 27th, 2021|Healthcare|

How Are Healthcare Call Centers Ensuring Better Customer Experience During 2021 Open Enrollment?

Open enrollment is usually one of the busiest and most stressful times of the year for healthcare insurance providers and their call center partners alike. The health insurance customers feel overwhelmed by the volume of information involved in the healthcare coverage selection process. However, the main challenge during the open enrolment is communication, as the [...]

2021-03-15T07:36:14-04:00October 22nd, 2020|Healthcare|

How We Are Supporting Healthcare Industry Call Center Needs During Covid-19

The Covid-19 pandemic has posed new challenges to the healthcare industry, treating thousands of patients for Covid-19, taking care of other patients while ensuring that the disease is under control is a very tough challenge indeed. On top of that, healthcare organizations are seeing an increasing number of communications owing to Covid-19 as well as [...]

2021-03-15T07:38:25-04:00June 19th, 2020|Healthcare|

Contact Tracing Call Centers Can Be The Weapon To Defeat Covid-19

The Coronavirus pandemic is showing no sign of slowing down, and the vaccine of the disease is still in its testing phases. In such situations, stalling the virus's spread is the only way local and state health officials can win the battle against the virus. Currently, public health experts are using a tried and true [...]

2021-03-15T07:40:13-04:00May 29th, 2020|Healthcare|

8 Ways A Healthcare Call Center Can Enhance The Healthcare Industry

With annual healthcare expenses per person in the United States crossing $10000 per year, it is safe to say that healthcare expenses in this country are rising at an alarming rate. As the demand for patient care increases, hospitals, specialized care centers, and other healthcare organizations are struggling to manage patient care requirements, as well as [...]

2021-03-15T07:43:52-04:00January 20th, 2020|Healthcare|

Why Do You Need To Hire A HIPAA Compliant Call Center For Your Healthcare Business?

As per Health Insurance Portability and Accountability Act (HIPAA), any service provider directly or indirectly processing, storing, or handling patient health information (PHI) must follow the standards and policies outlined in HIPAA. That means not just the companies in the healthcare industry but also their call center partners, who are responsible for a significant part [...]

2021-03-15T07:44:21-04:00December 27th, 2019|Healthcare|

Can Text (SMS) Be Your Next Healthcare Customer Support Tool?

Nowadays, many major hospitals, medical institutions, and private practices in the U.S. are opting for text or SMS alerts to communicate with their customers and staff. SMS or text proves to be a quick and reliable method of communicating short but essential messages. There are many reasons for this growing popularity of SMS customer service. [...]

2021-03-15T07:45:25-04:00November 21st, 2019|Customer Service, Healthcare|

How Can A Call Center Help Your Pharmacy Boost Customer Experience?

With time the healthcare sector is becoming more competitive than ever. As a result, all businesses related to the healthcare sector, such as pharmacies, are facing a hard time retaining their customers. These days, the key to retaining customers is to win them over with exceptional customer experience, and the prime way to do so [...]

2021-03-15T07:47:07-04:00October 23rd, 2019|Customer Service, Healthcare|
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