Customer Service

Can Text (SMS) Be Your Next Healthcare Customer Support Tool?

Nowadays, many major hospitals, medical institutions, and private practices in the U.S. are opting for text or SMS alerts to communicate with their customers and staff. SMS or text proves to be a quick and reliable method of communicating short but essential messages. There are many reasons for this growing popularity of SMS customer service. [...]

2019-11-21T08:25:22-05:00November 21st, 2019|Customer Service, Healthcare|

6 Benefits Of Teaming Up With A Multichannel Contact Center

In this age of convenience, customers do not want to stick to a singular communication channel to communicate with yours company. They want to contact you via the channel of their choice, and at their convenient time, and they expect you to respond promptly via her channel of choice.  Not meeting the expectation may lead [...]

2019-11-15T12:38:46-05:00November 15th, 2019|Call Center, Customer Service|

How Can A Call Center Help Your Pharmacy Boost Customer Experience?

With time the healthcare sector is becoming more competitive than ever. As a result, all businesses related to the healthcare sector, such as pharmacies, are facing a hard time retaining their customers. These days, the key to retaining customers is to win them over with exceptional customer experience, and the prime way to do so [...]

2019-10-23T12:36:22-05:00October 23rd, 2019|Customer Service, Healthcare|

5 Ways To Deliver Exceptional Mobile-First Customer Service To Your Customers

With more than 87% of customers today using mobile devices like a smartphone or tablet to make purchases, it is no longer possible for businesses to ignore the importance of handheld devices. These devices also support a wide variety of communication channels – from email and voice to chat and text. Therefore, businesses have a [...]

2019-10-21T13:51:01-05:00October 21st, 2019|Customer Service|

What Is Proactive Customer Service, And How Can A Call Center Help You Provide It To Your Customers?

In this age of customer experience, no business can afford to offer poor customer service. Today, just one incident of poor customer service can cost them dearly. On the contrary, exceptional customer service not only helps companies retain their customers but also turns those customers into brand loyalists - which is something every company wants [...]

2019-09-26T12:14:24-05:00September 26th, 2019|Customer Service|