Customer Service

Five Ways To Provide Customized Customer Service Through A Call Center

Today, customers are habituated to gold standards of customer care and therefore, expect nothing but the best experience from every business. Hence, providing excellent customer service 24/7 in a call center environment is the prime need of the hour. It helps you outsmart competitors, increase customer retention and also win new customers. But, when every [...]

2021-03-26T12:58:53-04:00March 26th, 2021|Call Center, Customer Service|

5 Customer Service Trends in 2021 and Beyond

The year 2020 was full of challenges … and opportunities.  While the world came to a standstill due to a deadly virus, it also severely impacted customer needs and expectations, augmenting several changes in the customer service industry. Today, more and more customers are adopting digital and leaning toward personalized experiences. So, the customer service [...]

2021-03-15T07:26:58-04:00March 15th, 2021|Customer Service|

How Call Center Customer Service Can Revive the Travel and Hospitality Industry?

Travel is a fantastic way to bring adventure back into your life. It is a fun activity. Medical professionals say that relaxing vacations can rejuvenate your mind and body. Traveling to new places increases a person’s creativity and calms his/her mind. It is the best way to learn about other places, cultures and meet new [...]

2021-03-15T07:35:20-04:00November 19th, 2020|Customer Service, Travel and Hospitality|

How To Deliver An Improved Customer Experience During The Pandemic

The COVID-19 pandemic is affecting businesses and their customers alike. While for many companies, it means pulling all stops to deliver an elevated customer experience, some other industries are struggling to give even the essential customer experience due to lack of resources and skeletal workforce. Customers, on the other hand, are experiencing loss of income [...]

2021-03-15T07:39:17-04:00June 4th, 2020|Customer Service|

5 Most Significant Benefits Of Adding Live Chat To Your Ecommerce Business

While e-commerce businesses are booming nowadays, they still suffer from several challenges. One such major problem is that their prospective customers often leave their sites without purchasing as they cannot find any purchasing assistance that can resolve their queries. Ecommerce businesses suffer from a lack of purchasing assistance, which results in potential customers leaving their [...]

2021-03-15T07:40:31-04:00May 13th, 2020|Customer Service, Ecommerce|

How Can A Customer Service Call Center Help You Deliver A Better Customer Experience And Gain Valuable Customer Insights?

The time has come when businesses can no longer ignore customer experience. According to a recent Walker study, by 2020, customer experience will overcome product and pricing as a significant differentiator. Therefore, it’s time for businesses from every vertical to start taking customer experience seriously and pledge to deliver improved customer experience at each customer [...]

2020-03-06T10:14:48-05:00March 6th, 2020|Customer Service|

5 Reasons Why You Need To Add Live Chat Support To Your Customer Communication Strategy

Gone are the days when live chat was nothing but a nice to have customer communication channel. Today, more than 41% of customers expect to see the live chat on the website they visit. In customers that use their mobile device to browse your site, the number can go up to 50%. Thankfully, companies today are beginning [...]

2021-03-15T07:44:48-04:00December 9th, 2019|Customer Service|

Can Text (SMS) Be Your Next Healthcare Customer Support Tool?

Nowadays, many major hospitals, medical institutions, and private practices in the U.S. are opting for text or SMS alerts to communicate with their customers and staff. SMS or text proves to be a quick and reliable method of communicating short but essential messages. There are many reasons for this growing popularity of SMS customer service. [...]

2021-03-15T07:45:25-04:00November 21st, 2019|Customer Service, Healthcare|

6 Benefits Of Teaming Up With A Multichannel Contact Center

In this age of convenience, customers do not want to stick to a singular communication channel to communicate with yours company. They want to contact you via the channel of their choice, and at their convenient time, and they expect you to respond promptly via her channel of choice.  Not meeting the expectation may lead [...]

2021-03-15T07:45:39-04:00November 15th, 2019|Call Center, Customer Service|

How Can A Call Center Help Your Pharmacy Boost Customer Experience?

With time the healthcare sector is becoming more competitive than ever. As a result, all businesses related to the healthcare sector, such as pharmacies, are facing a hard time retaining their customers. These days, the key to retaining customers is to win them over with exceptional customer experience, and the prime way to do so [...]

2021-03-15T07:47:07-04:00October 23rd, 2019|Customer Service, Healthcare|
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