7 Contact Center Compliances A Call Center Must Adhere To

Business is often all about taking risks and reaping the rewards. However, there are some areas where taking a risk can be detrimental or even dangerous for the business. For example – when managing a contact center, a company must not take the chance of avoiding regulatory compliance as failing to comply with the industry [...]

2021-03-15T07:45:56-04:00November 7th, 2019|Call Center, Compliance|

What Security Requirements Should Call Centers Be Compliant With?

In the modern environment of robocalls and seemingly constant data breaches, transparency about security and privacy policies is paramount for businesses in all types of industries. That becomes even truer if you handle any type of personal data, ranging from patient health information to consumer credit card transactions. When it's time to bring in outsourced [...]

2021-03-15T07:51:57-04:00September 10th, 2019|Compliance|

5 Considerations When Choosing a Healthcare Call Center Partner

Healthcare organizations must meet strict requirements when it comes to patient care, communications and the storage and handling of records. Many of those requirements carry over to your vendors, and ultimately, you're responsible for whether or not your call center vendors are upholding regulatory and compliance rules. That's true for healthcare outsourcing companies as well. [...]

2021-09-06T08:46:43-04:00July 2nd, 2019|Compliance|

What You Need to Ask Your Call Center About PCI-DSS Compliance

  If your call center is handling payment arrangements of any type on your behalf, that means they're probably dealing with credit (or debit) card data. Since 2004, PCI-DSS rules have required companies handling credit card information to do so with an abundance of security and caution. Here's what you need to know about PCI [...]

2021-03-15T07:55:47-04:00June 12th, 2019|Compliance|

How Does HIPAA Impact Your Call Center Vendor Selection?

Companies in or adjacent to the healthcare industry likely know about the necessity of protecting patient health information. The Health Insurance Portability and Accountability Act provides federal requirements for keeping patient records confidential. It also includes some pretty severe monetary and legal consequences for individuals and organizations that don't follow regulations. It's important to realize [...]

2021-03-15T07:59:12-04:00May 10th, 2019|Compliance|

Are you ready? Are you ready?

Are you ready? For what’s to come… Ten, nine, eight, seven, six, five, four, three, two, one Count down to the date when the calls will start to arrive regarding ICD.9 coded claim denials. As all of us who work within the healthcare space are aware that the World Health Organization (WHO) moved the diagnosis [...]

2017-10-18T17:40:27-04:00November 19th, 2015|Compliance|

Do You Hear What I Hear?

Do you hear what I hear!?!  Do you see what I see!?!  With ease of access and the vast mobility that technology now affords us, it’s just AMAZES me that anyone has ANY privacy! For those of us who deal with private and confidential information, it should alarm us that a phone with a mini [...]

2017-03-07T20:40:28-05:00May 27th, 2015|Business, Compliance|
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