Business is often all about taking risks and reaping the rewards. However, there are some areas where taking a risk can be detrimental or even dangerous for the business. For example – when managing a contact center, a company must not take the chance of avoiding regulatory compliance as failing to comply with the industry [...]
In the modern environment of robocalls and seemingly constant data breaches, transparency about security and privacy policies is paramount for businesses in all types of industries. That becomes even truer if you handle any type of personal data, ranging from patient health information to consumer credit card transactions. When it's time to bring in outsourced [...]
Healthcare organizations must meet strict requirements when it comes to patient care, communications and the storage and handling of records. Many of those requirements carry over to your vendors, and ultimately, you're responsible for whether or not your call center vendors are upholding regulatory and compliance rules. That's true for healthcare outsourcing companies as well. [...]
If your call center is handling payment arrangements of any type on your behalf, that means they're probably dealing with credit (or debit) card data. Since 2004, PCI-DSS rules have required companies handling credit card information to do so with an abundance of security and caution. Here's what you need to know about PCI [...]
Companies in or adjacent to the healthcare industry likely know about the necessity of protecting patient health information. The Health Insurance Portability and Accountability Act provides federal requirements for keeping patient records confidential. It also includes some pretty severe monetary and legal consequences for individuals and organizations that don't follow regulations. It's important to realize [...]
In this article we review the importance of HIPAA compliance, and why it is vital to call center support.
Are you ready? For what’s to come… Ten, nine, eight, seven, six, five, four, three, two, one Count down to the date when the calls will start to arrive regarding ICD.9 coded claim denials. As all of us who work within the healthcare space are aware that the World Health Organization (WHO) moved the diagnosis [...]
Do you hear what I hear!?! Do you see what I see!?! With ease of access and the vast mobility that technology now affords us, it’s just AMAZES me that anyone has ANY privacy! For those of us who deal with private and confidential information, it should alarm us that a phone with a mini [...]