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Compliance

5 Considerations When Choosing a Healthcare Call Center Partner

Healthcare organizations must meet strict requirements when it comes to patient care, communications and the storage and handling of records. Many of those requirements carry over to your vendors, and ultimately, you're responsible for whether or not your call center vendors are upholding regulatory and compliance rules. That's true for healthcare outsourcing companies as well. [...]

2019-07-03T12:47:27-04:00July 2nd, 2019|Compliance|

What You Need to Ask Your Call Center About PCI-DSS Compliance

  If your call center is handling payment arrangements of any type on your behalf, that means they're probably dealing with credit (or debit) card data. Since 2004, PCI-DSS rules have required companies handling credit card information to do so with an abundance of security and caution. Here's what you need to know about PCI [...]

2019-06-24T10:32:02-04:00June 12th, 2019|Compliance|

How Does HIPAA Impact Your Call Center Vendor Selection?

Companies in or adjacent to the healthcare industry likely know about the necessity of protecting patient health information. The Health Insurance Portability and Accountability Act provides federal requirements for keeping patient records confidential. It also includes some pretty severe monetary and legal consequences for individuals and organizations that don't follow regulations. It's important to realize [...]

2019-07-10T17:50:07-04:00May 10th, 2019|Compliance|

Are you ready? Are you ready?

Are you ready? For what’s to come… Ten, nine, eight, seven, six, five, four, three, two, one Count down to the date when the calls will start to arrive regarding ICD.9 coded claim denials. As all of us who work within the healthcare space are aware that the World Health Organization (WHO) moved the diagnosis [...]

2017-10-18T17:40:27-04:00November 19th, 2015|Compliance|

Do You Hear What I Hear?

Do you hear what I hear!?!  Do you see what I see!?!  With ease of access and the vast mobility that technology now affords us, it’s just AMAZES me that anyone has ANY privacy! For those of us who deal with private and confidential information, it should alarm us that a phone with a mini [...]

2017-03-07T20:40:28-04:00May 27th, 2015|Business, Compliance|