How To Ensure CX Excellence During The COVID-19 Crisis?

The COVID-19 pandemic has had a profound impact on the business world. On the one hand, it has affected the travel, traditional retail, and manufacturing industries severely. On the other hand, it has opened new opportunities for e-commerce, healthcare, online gaming, and food delivery industries. However, the supply chain is under severe pressure owing to [...]

2020-07-27T03:37:15-04:00July 27th, 2020|Call Center|

How Can the Energy and Utility Industry Better Respond to the COVID-19 Crisis?

While the Energy and Utility (E&U) companies generally have robust contingency plans to brace the impact of natural disasters, the COVID-19 pandemic brought several challenges they were not prepared for. With the demand dwindling owing to reduced consumption among the Commercial and Industrial (C&I) segment of customers, the E&U companies are experiencing reduced revenues. Since [...]

2020-04-22T14:55:12-04:00April 22nd, 2020|Call Center|

How To Support Your Business With A Work-At-Home Agent Model?

The COVID-19 pandemic is continuing to affect every aspect of people’s lives, changing the way they work, shop, or travel.  Therefore, business flexibility has become the need of the hour. During this uncertainty, the work at home agent model can offer your business the flexibility, scalability, skill, and resilience it needs for a successful business [...]

2020-04-09T15:48:22-04:00April 9th, 2020|Call Center, Work At Home|

5 Ways Call Center Can Help You In Customer Retention

In this competitive age, retaining customers seems to be a significant challenge a modern business can face. Studies show that customer retention is not only cost-effective but is also great for business growth. After all, 80% of the total sales come from your loyal customer base. So how can you retain your customers amidst fierce [...]

2019-12-12T10:26:44-05:00December 12th, 2019|Call Center|

2020 Contact Center Trends You Should Know Before Selecting A Call Center Partner

Customer service as we know it is evolving every day, thanks to the ever-increasing customer expectations and technological advancement. As a result, contact center trends and activities have changed in the past few years. Today, businesses are standing in a position where call center technologies, teams, practices, and operations are becoming more necessary for business [...]

2019-12-03T09:19:40-05:00December 3rd, 2019|Call Center|

6 Benefits Of Teaming Up With A Multichannel Contact Center

In this age of convenience, customers do not want to stick to a singular communication channel to communicate with yours company. They want to contact you via the channel of their choice, and at their convenient time, and they expect you to respond promptly via her channel of choice.  Not meeting the expectation may lead [...]

2019-11-15T12:38:46-05:00November 15th, 2019|Call Center, Customer Service|

7 Contact Center Compliances A Call Center Must Adhere To

Business is often all about taking risks and reaping the rewards. However, there are some areas where taking a risk can be detrimental or even dangerous for the business. For example – when managing a contact center, a company must not take the chance of avoiding regulatory compliance as failing to comply with the industry [...]

2019-11-07T11:44:58-05:00November 7th, 2019|Call Center, Compliance|

4 Things To Consider Before Switching Your Call Center Provider

Choosing the right call center is not always easy, especially when you are thinking about switching your call center provider. There can be many reasons to switch to a new call center, such as - poor call center performance, outdated technology, unreasonable cost, and diverging business interests, among others. When your call center provider is [...]

2019-10-30T11:41:17-04:00October 30th, 2019|Call Center|

4 Ways A Call Center Answering Service Can Help Small Businesses

Answering customer calls while managing a diverse range of business activities often leaves overworked small business owners feeling overwhelmed. While interacting with your customers and prospects is an integral part of the business, it can take up so much time that it can shift your focus from the other core business tasks, such as – [...]

2019-10-03T12:20:50-04:00October 3rd, 2019|Call Center|