Business

What Makes Ameridial The Perfect Call Center Partner For Your Healthcare Organization?

Your membership will benefit in partnering with Ameridial for membership customer service and Medicare support as we have: 25+ years of providing customer service and membership care with specific in support of Commercial carriers, Medicare, Medicaid, PBM Help Desk, Point of Service, and licensed agent sales support. Certification and approval from CMS and are a [...]

2019-09-23T08:36:50-05:00September 23rd, 2019|Business|

What Is QA and Why Is It Important in a Call Center Environment?

QA stands for quality assurance, and it's an important part of many business processes. In a call center environment, QA can take on several forms and is typically targeted at ensuring SLAs are being met while the overall quality of end-user interactions is upheld. Types of Contact Center QA Methods At a high level, contact [...]

2019-09-10T17:11:11-05:00September 10th, 2019|Business|

Bilingual Call Centers: Why You Need One, What You Need to Know

The answer seems obvious: Bilingual call center reps are necessary when you have customers that speak something other than English as their first language. This is especially true if you have a large customer base that doesn't speak English or is not proficient in it. But not all businesses consider the complexity of bilingual customer [...]

2019-08-19T14:06:10-05:00August 26th, 2019|Business|

2019 Call Center Trends and Why They Matter for Your Business

If you partner with a call center outsourcing company to handle the volume of contact and communication your company receives, it's a good idea to stay abreast of trends in the industry. Check out these 2019 call center trends and why they matter for your business. 1. Artificial Intelligence Is Often a Factor in Processes AI [...]

2019-08-19T11:11:50-05:00August 22nd, 2019|Business|

B2B Telemarketing in Niche Industries: Benefits and Challenges

When you provide goods and services to other businesses, getting the word out and connecting with the right clients can be a challenge. This is especially true in niche industries, where the client base is highly specific. B2B outsourcing services offer a solution with potential benefits for organizations that can overcome the inherent challenges in [...]

2019-07-03T12:42:22-05:00July 2nd, 2019|Business|

How can a Healthcare Call Center help Health Insurance Carriers Improve their Star Ratings?

  When Centers for Medicare and Medicaid Services (CMS) implemented the Five-Star Quality Rating System in October 2007, is intended to improve the quality of care and reinforce protection for beneficiaries. On a scale of one to five, these ratings measure how well a particular healthcare plan (payer) gives coverage to the members and meets [...]

2019-05-29T10:25:34-05:00May 29th, 2019|Business|

5 Questions to Ask Call Center Vendors Before You Choose a Partner

Whether you're looking for a new call vendor that better meets your business needs or you're reaching out for assistance with a new service or process, asking the right questions can set you up for satisfaction down the line. Not all third-party vendors are created equal, and these five questions help you understand whether a [...]

2019-05-22T08:35:28-05:00May 21st, 2019|Business|

Important Communication Points When Switching Call Center Vendors

Switching calls over to a new outsourcing call vendor for the first time is a major endeavor — one that should only happen after a lot of planning and communication. This is true whether you're routing calls for the first time from your own offices or you're switching from an existing provider. Communication plays a [...]

2019-05-20T11:56:51-05:00May 16th, 2019|Business|

4 Ways Call Center Outsourcing Helps Optimize Your Processes

Continuous improvement drives lean businesses. This core principle helps companies succeed in challenging markets and thrive in times of prosperity. Often, when businesses turn to outsource providers, they're looking for a better way to do things while controlling their costs. By choosing a partner that uses continuous improvement methods, the results can exceed your expectations. [...]

2019-05-22T08:35:03-05:00May 15th, 2019|Business|

Call Center Vendor vs. Partner Experience: What to Expect if You Work with Ameridial

A third-party provider can make or break your reputation. The outsourced customer service solution you use could reinforce your brand messaging, or quickly deteriorate your investment. Many growing businesses rely on outsourcing solutions because they can scale up or down, support an internal customer service staff, and streamline operations so they can focus on what their [...]

2019-05-22T08:34:50-05:00May 8th, 2019|Business|
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