About Janet Wong

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So far Janet Wong has created 2 blog entries.

Expert Tips for Customer Support Centers to Stay Ahead of Competition

With the frantic pace of business technology, if you're standing still, it sometimes feels like you're moving in the wrong direction. Technological advances have changed the way customers interact with brick-and-mortar stores and e-commerce brands. They've also created new challenges and opportunities for customer support centers. As a call center operator with 30 years of [...]

2019-02-07T14:29:22-05:00February 15th, 2019|Business|

How Great Customer Service on the Phone Generates Customer Loyalty

Too often, customer service is cast in a negative light, but there's another side to this coin. Studies repeatedly show that customer inquiries and disputes can actually improve your business reputation and grow your revenue. When handled with care, disgruntled customers have the potential to become your brand's most loyal followers. Increasing Brand Loyalty With [...]

2021-03-15T09:55:03-04:00January 28th, 2019|Customer Service|
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