About Cody Vance

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So far Cody Vance has created 3 blog entries.

Calculating the ROI of Your Customer Support Center

Your return on investment (ROI) calculation indicates the level of success your organization experiences through its outsourced call center solution. ROI is calculated using two key numbers: how much you’re paying or investing and how much you’re receiving or earning. Perform this ROI calculation to see just how effective outsourcing can be as well as [...]

2018-11-26T09:05:03-05:00December 12th, 2018|Business|

When Is the Best Time to Have a Call Center Pilot Program?

The concept of “trying before buying” is as important to the business world as it is in personal life. Your investment in your outsourced call center solution is significant, and making a change to a new provider isn’t a task to be undertaken lightly. A pilot program is a perfect opportunity to explore whether a [...]

2018-11-26T09:02:50-05:00December 5th, 2018|Business|

Why Winter is the Best Time to Plan Your Call Center Needs

Improving customer experience across all interactions can enhance your return on investment all year round, but beginning the planning process in the winter can help you to maximize the experience. From being the perfect time to budget to being able to change over during less busy times after the holidays, you can experience both monetary [...]

2018-11-26T08:57:22-05:00November 27th, 2018|Business|