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So far Arif Anam has created 39 blog entries.

Ameridial Wins TMC 2021 CRM Excellence Award

Ameridial, a Fusion BPO company with 30+ years of experience in the contact center industry, has been recognized by TMC, winning a 22nd Anniversary CRM Excellence Award presented by premier publication CUSTOMER magazine. Ameridial was chosen on the basis of its ability to enhance the customer relationship to become all-encompassing, covering the entire enterprise and the entire lifetime [...]

2021-05-03T09:56:05-04:00May 3rd, 2021|Awards, Company News|

7 Tips to Improve Customer Experience in Call Centers

Customer experience is one of the biggest business differentiators in modern times. A high-quality customer experience can drive customer satisfaction and customer loyalty. Your brand gets the chance to improve CX every time the customers communicate with your brand through their preferred communication channel. Your outsourcing partner plays a major role in improving CX as [...]

2021-04-23T11:39:59-04:00April 23rd, 2021|Call Center|

Five Ways To Provide Customized Customer Service Through A Call Center

Today, customers are habituated to gold standards of customer care and therefore, expect nothing but the best experience from every business. Hence, providing excellent customer service 24/7 in a call center environment is the prime need of the hour. It helps you outsmart competitors, increase customer retention and also win new customers. But, when every [...]

2021-03-26T12:58:53-04:00March 26th, 2021|Call Center, Customer Service|

5 Customer Service Trends in 2021 and Beyond

The year 2020 was full of challenges … and opportunities.  While the world came to a standstill due to a deadly virus, it also severely impacted customer needs and expectations, augmenting several changes in the customer service industry. Today, more and more customers are adopting digital and leaning toward personalized experiences. So, the customer service [...]

2021-03-15T07:26:58-04:00March 15th, 2021|Customer Service|

Importance of Travel Call Centers Increases Post-Pandemic: Explain

The sudden outbreak of the Coronavirus pandemic compelled tourists to postpone their trip plans. It was a significant blow for tour management companies. Small trip organizers went out of business due to insufficient sales and revenue generation. Now, the situation is under control. Most countries opened their international borders for tourists. Trip management organizations can [...]

2021-03-15T07:33:52-04:00February 24th, 2021|Travel and Hospitality|

How Can A Healthcare Contact Center Contribute to The COVID Immunization Process?

2019 – 2020 saw the rise of the lethal Coronavirus or COVID-19. Unfortunately, medical professionals do not have potent medicines to prevent this ailment. Vaccination is the only weapon that can eradicate Coronavirus. Treatment institutes and pharmaceutical companies worked tirelessly to come up with a few effective vaccines. Recently the U.S. Food and Drug Administration [...]

2021-03-15T07:34:09-04:00January 27th, 2021|Healthcare|

Ameridial Changes Its Brand Identity and Logo

Ameridial (a Fusion Group Company) is excited to announce the launch of its new brand identity and a redesigned logo. The rebranding comes when we are evolving in terms of our service offerings and strengthening our presence across the globe. How the Ameridial Brand is Changing Logo : Ameridial has also redesigned its logo to highlight [...]

2021-03-15T07:34:20-04:00January 21st, 2021|Company News|

5 Ways Hospitality Call Centers Can Help The Hospitality Industry Thrive In 2021

2020 has been a challenging year for everyone, including the industries. While most industries took a hit due to the pandemic, the hospitality industry is one of its worst victims. Due to the travel restrictions, lockdowns and COVID-19 scare, hospitality businesses had a very bad year and are still struggling to recover from that. As [...]

2021-03-15T07:35:06-04:00December 14th, 2020|Travel and Hospitality|

How Call Center Customer Service Can Revive the Travel and Hospitality Industry?

Travel is a fantastic way to bring adventure back into your life. It is a fun activity. Medical professionals say that relaxing vacations can rejuvenate your mind and body. Traveling to new places increases a person’s creativity and calms his/her mind. It is the best way to learn about other places, cultures and meet new [...]

2021-03-15T07:35:20-04:00November 19th, 2020|Customer Service, Travel and Hospitality|

How To Get Your E-Commerce Business Ready For 2021 With An E-Commerce Call Center

During the year 2020, we have seen the e-commerce businesses booming. The e-commerce companies that experienced success during these troubled times have also succeeded in meeting the ever-changing customer expectations amid the pandemic. A large section of this credit goes to their e-commerce call center service providers, who have done an excellent job as the [...]

2021-03-15T07:36:00-04:00November 12th, 2020|Call Center, Ecommerce|
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