About Arif Anam

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So far Arif Anam has created 31 blog entries.

How Call Center Customer Service Can Revive the Travel and Hospitality Industry?

Travel is a fantastic way to bring adventure back into your life. It is a fun activity. Medical professionals say that relaxing vacations can rejuvenate your mind and body. Traveling to new places increases a person’s creativity and calms his/her mind. It is the best way to learn about other places, cultures and meet new [...]

2020-11-20T10:42:55-05:00November 19th, 2020|Customer Service, Travel and Hospitality|

How To Get Your E-Commerce Business Ready For 2021 With An E-Commerce Call Center?

During the year 2020, we have seen the e-commerce businesses booming. The e-commerce companies that experienced success during these troubled times have also succeeded in meeting the ever-changing customer expectations amid the pandemic. A large section of this credit goes to their e-commerce call center service providers, who have done an excellent job as the [...]

2020-11-12T17:12:09-05:00November 12th, 2020|Call Center, Ecommerce|

How Are Healthcare Call Centers Ensuring Better Customer Experience During 2021 Open Enrollment?

Open enrollment is usually one of the busiest and most stressful times of the year for healthcare insurance providers and their call center partners alike. The health insurance customers feel overwhelmed by the volume of information involved in the healthcare coverage selection process. However, the main challenge during the open enrolment is communication, as the [...]

2020-10-22T12:21:01-04:00October 22nd, 2020|Healthcare|

How Will Retail Call Centers Help The Retail Industry During Holidays 2020 Amid The Pandemic Crisis?

Thanks to the corona virus pandemic, the retail industry will see a very different kind of holiday this year, and it is going to impact the retail industry significantly.During the pandemic, the customers have different kinds of expectations from retail brands, and to stay in the competition, retail chains will have to meet those expectations. [...]

2020-09-18T17:04:36-04:00September 18th, 2020|Retail|

How Can Contact Tracing Services From A Contact Tracing Call Center Slow Down The Transmission Of COVID-19?

While the COVID-19 pandemic has affected billions of people worldwide and is showing no sign of slowing down. With no vaccine available to stop this deadly virus, things are getting even worse. While many countries have their vaccines in testing phases, no vaccine is still available for mass distribution, leading to an environment of hopelessness [...]

2020-08-18T12:07:39-04:00August 18th, 2020|Contact Tracing|

How To Ensure CX Excellence During The COVID-19 Crisis?

The COVID-19 pandemic has had a profound impact on the business world. On the one hand, it has affected the travel, traditional retail, and manufacturing industries severely. On the other hand, it has opened new opportunities for e-commerce, healthcare, online gaming, and food delivery industries. However, the supply chain is under severe pressure owing to [...]

2020-07-27T03:37:15-04:00July 27th, 2020|Call Center|

8 Perks Of Having A Call Center Outsourcing Partner For Your Ecommerce Business

Today online shopping has given the ecommerce industry the desired boost by bringing everything at the fingertips of all users. However, managing an online portal is not easy; you need to provide your users with adequate customer support, assistance for return and refund, technical issues, and other customer concerns. Having a large in-house team to [...]

2020-07-13T16:35:36-04:00July 13th, 2020|Ecommerce|

How We Are Supporting Healthcare Industry Call Center Needs During Covid-19

The Covid-19 pandemic has posed new challenges to the healthcare industry, treating thousands of patients for Covid-19, taking care of other patients while ensuring that the disease is under control is a very tough challenge indeed. On top of that, healthcare organizations are seeing an increasing number of communications owing to Covid-19 as well as [...]

2020-06-19T08:11:04-04:00June 19th, 2020|Healthcare|

How To Deliver An Improved Customer Experience During The Pandemic

The COVID-19 pandemic is affecting businesses and their customers alike. While for many companies, it means pulling all stops to deliver an elevated customer experience, some other industries are struggling to give even the essential customer experience due to lack of resources and skeletal workforce. Customers, on the other hand, are experiencing loss of income [...]

2020-06-04T11:19:46-04:00June 4th, 2020|Customer Service|

Contact Tracing Call Centers Can Be The Weapon To Defeat Covid-19

The Coronavirus pandemic is showing no sign of slowing down, and the vaccine of the disease is still in its testing phases. In such situations, stalling the virus's spread is the only way local and state health officials can win the battle against the virus. Currently, public health experts are using a tried and true [...]

2020-05-29T10:49:24-04:00May 29th, 2020|Healthcare|
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