About Arif Anam

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So far Arif Anam has created 28 blog entries.

How Will Retail Call Centers Help The Retail Industry During Holidays 2020 Amid The Pandemic Crisis?

Thanks to the corona virus pandemic, the retail industry will see a very different kind of holiday this year, and it is going to impact the retail industry significantly.During the pandemic, the customers have different kinds of expectations from retail brands, and to stay in the competition, retail chains will have to meet those expectations. [...]

2020-09-18T17:04:36-04:00September 18th, 2020|Retail|

How Can Contact Tracing Services From A Contact Tracing Call Center Slow Down The Transmission Of COVID-19?

While the COVID-19 pandemic has affected billions of people worldwide and is showing no sign of slowing down. With no vaccine available to stop this deadly virus, things are getting even worse. While many countries have their vaccines in testing phases, no vaccine is still available for mass distribution, leading to an environment of hopelessness [...]

2020-08-18T12:07:39-04:00August 18th, 2020|Contact Tracing|

How To Ensure CX Excellence During The COVID-19 Crisis?

The COVID-19 pandemic has had a profound impact on the business world. On the one hand, it has affected the travel, traditional retail, and manufacturing industries severely. On the other hand, it has opened new opportunities for e-commerce, healthcare, online gaming, and food delivery industries. However, the supply chain is under severe pressure owing to [...]

2020-07-27T03:37:15-04:00July 27th, 2020|Call Center|

8 Perks Of Having A Call Center Outsourcing Partner For Your Ecommerce Business

Today online shopping has given the ecommerce industry the desired boost by bringing everything at the fingertips of all users. However, managing an online portal is not easy; you need to provide your users with adequate customer support, assistance for return and refund, technical issues, and other customer concerns. Having a large in-house team to [...]

2020-07-13T16:35:36-04:00July 13th, 2020|Ecommerce|

How We Are Supporting Healthcare Industry Call Center Needs During Covid-19

The Covid-19 pandemic has posed new challenges to the healthcare industry, treating thousands of patients for Covid-19, taking care of other patients while ensuring that the disease is under control is a very tough challenge indeed. On top of that, healthcare organizations are seeing an increasing number of communications owing to Covid-19 as well as [...]

2020-06-19T08:11:04-04:00June 19th, 2020|Healthcare|

How To Deliver An Improved Customer Experience During The Pandemic

The COVID-19 pandemic is affecting businesses and their customers alike. While for many companies, it means pulling all stops to deliver an elevated customer experience, some other industries are struggling to give even the essential customer experience due to lack of resources and skeletal workforce. Customers, on the other hand, are experiencing loss of income [...]

2020-06-04T11:19:46-04:00June 4th, 2020|Customer Service|

Contact Tracing Call Centers Can Be The Weapon To Defeat Covid-19

The Coronavirus pandemic is showing no sign of slowing down, and the vaccine of the disease is still in its testing phases. In such situations, stalling the virus's spread is the only way local and state health officials can win the battle against the virus. Currently, public health experts are using a tried and true [...]

2020-05-29T10:49:24-04:00May 29th, 2020|Healthcare|

5 Most Significant Benefits Of Adding Live Chat To Your Ecommerce Business

>While e-commerce businesses are booming nowadays, they still suffer from several challenges. One such major problem is that their prospective customers often leave their sites without purchasing as they cannot find any purchasing assistance that can resolve their queries. Ecommerce businesses suffer from a lack of purchasing assistance, which results in potential customers leaving their [...]

2020-06-03T14:22:39-04:00May 13th, 2020|Customer Service, Ecommerce|

How Can the Energy and Utility Industry Better Respond to the COVID-19 Crisis?

While the Energy and Utility (E&U) companies generally have robust contingency plans to brace the impact of natural disasters, the COVID-19 pandemic brought several challenges they were not prepared for. With the demand dwindling owing to reduced consumption among the Commercial and Industrial (C&I) segment of customers, the E&U companies are experiencing reduced revenues. Since [...]

2020-04-22T14:55:12-04:00April 22nd, 2020|Call Center|

How To Support Your Business With A Work-At-Home Agent Model?

The COVID-19 pandemic is continuing to affect every aspect of people’s lives, changing the way they work, shop, or travel.  Therefore, business flexibility has become the need of the hour. During this uncertainty, the work at home agent model can offer your business the flexibility, scalability, skill, and resilience it needs for a successful business [...]

2020-04-09T15:48:22-04:00April 9th, 2020|Call Center, Work At Home|
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