About Arif Anam

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So far Arif Anam has created 24 blog entries.

How We Are Supporting Healthcare Industry Call Center Needs During Covid-19

The Covid-19 pandemic has posed new challenges to the healthcare industry, treating thousands of patients for Covid-19, taking care of other patients while ensuring that the disease is under control is a very tough challenge indeed. On top of that, healthcare organizations are seeing an increasing number of communications owing to Covid-19 as well as [...]

2020-06-19T08:11:04-04:00June 19th, 2020|Healthcare|

How To Deliver An Improved Customer Experience During The Pandemic

The COVID-19 pandemic is affecting businesses and their customers alike. While for many companies, it means pulling all stops to deliver an elevated customer experience, some other industries are struggling to give even the essential customer experience due to lack of resources and skeletal workforce. Customers, on the other hand, are experiencing loss of income [...]

2020-06-04T11:19:46-04:00June 4th, 2020|Customer Service|

Contact Tracing Call Centers Can Be The Weapon To Defeat Covid-19

The Coronavirus pandemic is showing no sign of slowing down, and the vaccine of the disease is still in its testing phases. In such situations, stalling the virus's spread is the only way local and state health officials can win the battle against the virus. Currently, public health experts are using a tried and true [...]

2020-05-29T10:49:24-04:00May 29th, 2020|Healthcare|

5 Most Significant Benefits Of Adding Live Chat To Your Ecommerce Business

>While e-commerce businesses are booming nowadays, they still suffer from several challenges. One such major problem is that their prospective customers often leave their sites without purchasing as they cannot find any purchasing assistance that can resolve their queries. Ecommerce businesses suffer from a lack of purchasing assistance, which results in potential customers leaving their [...]

2020-06-03T14:22:39-04:00May 13th, 2020|Customer Service, Ecommerce|

How Can the Energy and Utility Industry Better Respond to the COVID-19 Crisis?

While the Energy and Utility (E&U) companies generally have robust contingency plans to brace the impact of natural disasters, the COVID-19 pandemic brought several challenges they were not prepared for. With the demand dwindling owing to reduced consumption among the Commercial and Industrial (C&I) segment of customers, the E&U companies are experiencing reduced revenues. Since [...]

2020-04-22T14:55:12-04:00April 22nd, 2020|Call Center|

How To Support Your Business With A Work-At-Home Agent Model?

The COVID-19 pandemic is continuing to affect every aspect of people’s lives, changing the way they work, shop, or travel.  Therefore, business flexibility has become the need of the hour. During this uncertainty, the work at home agent model can offer your business the flexibility, scalability, skill, and resilience it needs for a successful business [...]

2020-04-09T15:48:22-04:00April 9th, 2020|Call Center, Work At Home|

Ameridial Gets Recognized as a Minority Business Enterprise (MBE)

Ameridial, a Fusion BPO Group company, is proud to announce that it has been awarded certification as a Minority Business Enterprise (MBE) by The Supplier Clearinghouse for the Utility Supplier Diversity Program of the California Public Utilities Commission (CPUC). What are the benefits of this certification? This MBE Certification will position us to support a [...]

2020-03-30T07:01:59-04:00March 30th, 2020|Press Release|

How Can A Customer Service Call Center Help You Deliver A Better Customer Experience And Gain Valuable Customer Insights?

The time has come when businesses can no longer ignore customer experience. According to a recent Walker study, by 2020, customer experience will overcome product and pricing as a significant differentiator. Therefore, it’s time for businesses from every vertical to start taking customer experience seriously and pledge to deliver improved customer experience at each customer [...]

2020-03-06T10:14:48-05:00March 6th, 2020|Customer Service|

3 Ways To Use Call Center To Improve Customer Experience In Retail

The digital age has changed the retail industry beyond recognition. However, there are a few things that remain constant. Take customer service, for example. Even after the eCommerce boom, customer service remains a key differentiator of modern retail business. From a friendly face at the checkout and a useful suggestion at the aisle to customer [...]

2020-01-28T10:53:36-05:00January 28th, 2020|Retail|

8 Ways A Healthcare Call Center Can Enhance The Healthcare Industry

With annual healthcare expenses per person in the United States crossing $10000 per year, it is safe to say that healthcare expenses in this country are rising at an alarming rate. As the demand for patient care increases, hospitals, specialized care centers, and other healthcare organizations are struggling to manage patient care requirements, as well as [...]

2020-01-20T12:25:16-05:00January 20th, 2020|Healthcare|
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