About Arif Anam

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So far Arif Anam has created 18 blog entries.

Ameridial Gets Recognized as a Minority Business Enterprise (MBE)

Ameridial, a Fusion BPO Group company, is proud to announce that it has been awarded certification as a Minority Business Enterprise (MBE) by The Supplier Clearinghouse for the Utility Supplier Diversity Program of the California Public Utilities Commission (CPUC). What are the benefits of this certification? This MBE Certification will position us to support a [...]

2020-03-30T07:01:59-04:00March 30th, 2020|Press Release|

How Can A Customer Service Call Center Help You Deliver A Better Customer Experience And Gain Valuable Customer Insights?

The time has come when businesses can no longer ignore customer experience. According to a recent Walker study, by 2020, customer experience will overcome product and pricing as a significant differentiator. Therefore, it’s time for businesses from every vertical to start taking customer experience seriously and pledge to deliver improved customer experience at each customer [...]

2020-03-06T10:14:48-05:00March 6th, 2020|Customer Service|

3 Ways To Use Call Center To Improve Customer Experience In Retail

The digital age has changed the retail industry beyond recognition. However, there are a few things that remain constant. Take customer service, for example. Even after the eCommerce boom, customer service remains a key differentiator of modern retail business. From a friendly face at the checkout and a useful suggestion at the aisle to customer [...]

2020-01-28T10:53:36-05:00January 28th, 2020|Retail|

8 Ways A Healthcare Call Center Can Enhance The Healthcare Industry

With annual healthcare expenses per person in the United States crossing $10000 per year, it is safe to say that healthcare expenses in this country are rising at an alarming rate. As the demand for patient care increases, hospitals, specialized care centers, and other healthcare organizations are struggling to manage patient care requirements, as well as [...]

2020-01-20T12:25:16-05:00January 20th, 2020|Healthcare|

4 Must-See Things Before Choosing The Travel Call Center Partner For Your Travel Business

The travel industry is considered among the fastest-growing sectors of modern times. With growth, travel and hospitality industry businesses, such as - transport, hotels, tour guides, catering, and other companies, are facing brand new challenges, especially in terms of rising customer expectation and customer service. If your company fails to provide the customer service your [...]

2020-01-02T09:07:54-05:00January 2nd, 2020|Travel and Hospitality|

Why Do You Need To Hire A HIPAA Compliant Call Center For Your Healthcare Business?

As per Health Insurance Portability and Accountability Act (HIPAA), any service provider directly or indirectly processing, storing, or handling patient health information (PHI) must follow the standards and policies outlined in HIPAA. That means not just the companies in the healthcare industry but also their call center partners, who are responsible for a significant part [...]

2019-12-27T09:25:27-05:00December 27th, 2019|Healthcare|

5 Ways Call Center Can Help You In Customer Retention

In this competitive age, retaining customers seems to be a significant challenge a modern business can face. Studies show that customer retention is not only cost-effective but is also great for business growth. After all, 80% of the total sales come from your loyal customer base. So how can you retain your customers amidst fierce [...]

2019-12-12T10:26:44-05:00December 12th, 2019|Call Center|

5 Reasons Why You Need To Add Live Chat Support To Your Customer Communication Strategy

Gone are the days when live chat was nothing but a nice to have customer communication channel. Today, more than 41% of customers expect to see the live chat on the website they visit. In customers that use their mobile device to browse your site, the number can go up to 50%. Thankfully, companies today are beginning to [...]

2019-12-09T11:14:43-05:00December 9th, 2019|Customer Service|

2020 Contact Center Trends You Should Know Before Selecting A Call Center Partner

Customer service as we know it is evolving every day, thanks to the ever-increasing customer expectations and technological advancement. As a result, contact center trends and activities have changed in the past few years. Today, businesses are standing in a position where call center technologies, teams, practices, and operations are becoming more necessary for business [...]

2019-12-03T09:19:40-05:00December 3rd, 2019|Call Center|

Can Text (SMS) Be Your Next Healthcare Customer Support Tool?

Nowadays, many major hospitals, medical institutions, and private practices in the U.S. are opting for text or SMS alerts to communicate with their customers and staff. SMS or text proves to be a quick and reliable method of communicating short but essential messages. There are many reasons for this growing popularity of SMS customer service. [...]

2019-11-21T08:25:22-05:00November 21st, 2019|Customer Service, Healthcare|
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