About Arif Anam

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So far Arif Anam has created 7 blog entries.

7 Contact Center Compliances A Call Center Must Adhere To

Business is often all about taking risks and reaping the rewards. However, there are some areas where taking a risk can be detrimental or even dangerous for the business. For example – when managing a contact center, a company must not take the chance of avoiding regulatory compliance as failing to comply with the industry [...]

2019-11-07T11:44:58-05:00November 7th, 2019|Call Center, Compliance|

4 Things To Consider Before Switching Your Call Center Provider

Choosing the right call center is not always easy, especially when you are thinking about switching your call center provider. There can be many reasons to switch to a new call center, such as - poor call center performance, outdated technology, unreasonable cost, and diverging business interests, among others. When your call center provider is [...]

2019-10-30T11:41:17-05:00October 30th, 2019|Call Center|

How Can A Call Center Help Your Pharmacy Boost Customer Experience?

With time the healthcare sector is becoming more competitive than ever. As a result, all businesses related to the healthcare sector, such as pharmacies, are facing a hard time retaining their customers. These days, the key to retaining customers is to win them over with exceptional customer experience, and the prime way to do so [...]

2019-10-23T12:36:22-05:00October 23rd, 2019|Customer Service, Healthcare|

5 Ways To Deliver Exceptional Mobile-First Customer Service To Your Customers

With more than 87% of customers today using mobile devices like a smartphone or tablet to make purchases, it is no longer possible for businesses to ignore the importance of handheld devices. These devices also support a wide variety of communication channels – from email and voice to chat and text. Therefore, businesses have a [...]

2019-10-21T13:51:01-05:00October 21st, 2019|Customer Service|

4 Ways A Call Center Answering Service Can Help Small Businesses

Answering customer calls while managing a diverse range of business activities often leaves overworked small business owners feeling overwhelmed. While interacting with your customers and prospects is an integral part of the business, it can take up so much time that it can shift your focus from the other core business tasks, such as – [...]

2019-10-03T12:20:50-05:00October 3rd, 2019|Call Center|

What Is Proactive Customer Service, And How Can A Call Center Help You Provide It To Your Customers?

In this age of customer experience, no business can afford to offer poor customer service. Today, just one incident of poor customer service can cost them dearly. On the contrary, exceptional customer service not only helps companies retain their customers but also turns those customers into brand loyalists - which is something every company wants [...]

2019-09-26T12:14:24-05:00September 26th, 2019|Customer Service|

What Makes Ameridial The Perfect Call Center Partner For Your Healthcare Organization?

Your membership will benefit in partnering with Ameridial for membership customer service and Medicare support as we have: 25+ years of providing customer service and membership care with specific in support of Commercial carriers, Medicare, Medicaid, PBM Help Desk, Point of Service, and licensed agent sales support. Certification and approval from CMS and are a [...]

2019-09-23T08:36:50-05:00September 23rd, 2019|Business|