Arif

About Arif Anam

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So far Arif Anam has created 44 blog entries.

Benefits Of Chat Support Outsourcing for the Ecommerce Store

Imagine your customer came across your sponsored ad displaying a beautiful dress while strolling her social media feed. But, when she visits your website to buy that particular dress, she could not find it. So, she looks around for store assistance but found no one. That's where chat support outsourcing comes to aid. If you [...]

2021-07-13T03:55:43-04:00July 22nd, 2021|Ecommerce|

Delivering An Exceptional Customer Experience for Travel Industry

Empathy, creative thinking, and new technology can address the needs of present-day customers and form stronger ties in the post-COVID-19 world. In a short time, COVID-19 has besieged lives and livelihoods across the globe. But it has also forced a rethinking of what customer care means in the travel industry for helpless startups and the [...]

2021-07-08T12:05:49-04:00July 8th, 2021|Travel and Hospitality|

Retention And Acquisition – The Changing Landscape Of Patient Relationship In Healthcare

The present public healthcare emergency has increased the importance of business agility for healthcare. The rapid change in patient retention and acquisition is a predictable phenomenon. If you look at Google Trends, the analysis will show a constant rise in the COVID insurance search volume and virtual healthcare assistance. So, healthcare organizations are upping their [...]

2021-06-17T11:56:45-04:00June 17th, 2021|Healthcare|

Benefits for Travel & Tourism Companies: Call Center Outsourcing

A travel call center can run promotion and awareness campaigns, manage your online reputation, alter negative reviews to positive, perform back-office tasks, conduct market surveys and offer multichannel, multilingual customer support 24/7. While this industry has been an early bird when it comes to adopting technology, the same has helped improve serving customers in a more [...]

2021-06-03T11:24:39-04:00June 3rd, 2021|Travel and Hospitality|

5 Benefits Of Outsourcing Medical Answering Services

Medical answering services are a boon to hospitals, doctor’s offices, and many other types of healthcare companies. Medical answering service allows healthcare businesses to answer patient queries quickly and effectively during and after business hours without affecting their core operations. There are a number of benefits of outsourcing your medical answering services to a medical [...]

2021-05-18T08:25:47-04:00May 18th, 2021|Healthcare|

Ameridial Wins TMC 2021 CRM Excellence Award

Ameridial, a Fusion BPO company with 30+ years of experience in the contact center industry, has been recognized by TMC, winning a 22nd Anniversary CRM Excellence Award presented by premier publication CUSTOMER magazine. Ameridial was chosen on the basis of its ability to enhance the customer relationship to become all-encompassing, covering the entire enterprise and the entire lifetime [...]

2021-05-03T09:56:05-04:00May 3rd, 2021|Awards, Company News|

7 Tips to Improve Customer Experience in Call Centers

Customer experience is one of the biggest business differentiators in modern times. A high-quality customer experience can drive customer satisfaction and customer loyalty. Your brand gets the chance to improve CX every time the customers communicate with your brand through their preferred communication channel. Your outsourcing partner plays a major role in improving CX as [...]

2021-04-23T11:39:59-04:00April 23rd, 2021|Call Center|

Five Ways To Provide Customized Customer Service Through A Call Center

Today, customers are habituated to gold standards of customer care and therefore, expect nothing but the best experience from every business. Hence, providing excellent customer service 24/7 in a call center environment is the prime need of the hour. It helps you outsmart competitors, increase customer retention and also win new customers. But, when every [...]

2021-03-26T12:58:53-04:00March 26th, 2021|Call Center, Customer Service|

5 Customer Service Trends in 2021 and Beyond

The year 2020 was full of challenges … and opportunities.  While the world came to a standstill due to a deadly virus, it also severely impacted customer needs and expectations, augmenting several changes in the customer service industry. Today, more and more customers are adopting digital and leaning toward personalized experiences. So, the customer service [...]

2021-03-15T07:26:58-04:00March 15th, 2021|Customer Service|

Importance of Travel Call Centers Increases Post-Pandemic: Explain

The sudden outbreak of the Coronavirus pandemic compelled tourists to postpone their trip plans. It was a significant blow for tour management companies. Small trip organizers went out of business due to insufficient sales and revenue generation. Now, the situation is under control. Most countries opened their international borders for tourists. Trip management organizations can [...]

2021-03-15T07:33:52-04:00February 24th, 2021|Travel and Hospitality|
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