About Arif Anam

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So far Arif Anam has created 16 blog entries.

3 Ways To Use Call Center To Improve Customer Experience In Retail

The digital age has changed the retail industry beyond recognition. However, there are a few things that remain constant. Take customer service, for example. Even after the eCommerce boom, customer service remains a key differentiator of modern retail business. From a friendly face at the checkout and a useful suggestion at the aisle to customer [...]

2020-01-28T10:53:36-05:00January 28th, 2020|Retail|

8 Ways A Healthcare Call Center Can Enhance The Healthcare Industry

With annual healthcare expenses per person in the United States crossing $10000 per year, it is safe to say that healthcare expenses in this country are rising at an alarming rate. As the demand for patient care increases, hospitals, specialized care centers, and other healthcare organizations are struggling to manage patient care requirements, as well as [...]

2020-01-20T12:25:16-05:00January 20th, 2020|Healthcare|

4 Must-See Things Before Choosing The Travel Call Center Partner For Your Travel Business

The travel industry is considered among the fastest-growing sectors of modern times. With growth, travel and hospitality industry businesses, such as - transport, hotels, tour guides, catering, and other companies, are facing brand new challenges, especially in terms of rising customer expectation and customer service. If your company fails to provide the customer service your [...]

2020-01-02T09:07:54-05:00January 2nd, 2020|Travel and Hospitality|

Why Do You Need To Hire A HIPAA Compliant Call Center For Your Healthcare Business?

As per Health Insurance Portability and Accountability Act (HIPAA), any service provider directly or indirectly processing, storing, or handling patient health information (PHI) must follow the standards and policies outlined in HIPAA. That means not just the companies in the healthcare industry but also their call center partners, who are responsible for a significant part [...]

2019-12-27T09:25:27-05:00December 27th, 2019|Healthcare|

5 Ways Call Center Can Help You In Customer Retention

In this competitive age, retaining customers seems to be a significant challenge a modern business can face. Studies show that customer retention is not only cost-effective but is also great for business growth. After all, 80% of the total sales come from your loyal customer base. So how can you retain your customers amidst fierce [...]

2019-12-12T10:26:44-05:00December 12th, 2019|Call Center|

5 Reasons Why You Need To Add Live Chat Support To Your Customer Communication Strategy

Gone are the days when live chat was nothing but a nice to have customer communication channel. Today, more than 41% of customers expect to see the live chat on the website they visit. In customers that use their mobile device to browse your site, the number can go up to 50%. Thankfully, companies today are beginning to [...]

2019-12-09T11:14:43-05:00December 9th, 2019|Customer Service|

2020 Contact Center Trends You Should Know Before Selecting A Call Center Partner

Customer service as we know it is evolving every day, thanks to the ever-increasing customer expectations and technological advancement. As a result, contact center trends and activities have changed in the past few years. Today, businesses are standing in a position where call center technologies, teams, practices, and operations are becoming more necessary for business [...]

2019-12-03T09:19:40-05:00December 3rd, 2019|Call Center|

Can Text (SMS) Be Your Next Healthcare Customer Support Tool?

Nowadays, many major hospitals, medical institutions, and private practices in the U.S. are opting for text or SMS alerts to communicate with their customers and staff. SMS or text proves to be a quick and reliable method of communicating short but essential messages. There are many reasons for this growing popularity of SMS customer service. [...]

2019-11-21T08:25:22-05:00November 21st, 2019|Customer Service, Healthcare|

6 Benefits Of Teaming Up With A Multichannel Contact Center

In this age of convenience, customers do not want to stick to a singular communication channel to communicate with yours company. They want to contact you via the channel of their choice, and at their convenient time, and they expect you to respond promptly via her channel of choice.  Not meeting the expectation may lead [...]

2019-11-15T12:38:46-05:00November 15th, 2019|Call Center, Customer Service|

7 Contact Center Compliances A Call Center Must Adhere To

Business is often all about taking risks and reaping the rewards. However, there are some areas where taking a risk can be detrimental or even dangerous for the business. For example – when managing a contact center, a company must not take the chance of avoiding regulatory compliance as failing to comply with the industry [...]

2019-11-07T11:44:58-05:00November 7th, 2019|Call Center, Compliance|
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