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5 Reasons to Work with a PCI-Compliant Contact Center

The Payment Card Industry Data Security Standard is an industry-wide program developed in 2006 by the five major payment processors. This voluntary system is driven by 12 tenets that combine high technology and common sense. There are many myths and misconceptions about PCI-DSS compliance, but one thing is sure: In an age where data security [...]

2019-06-07T08:38:21-04:00February 13th, 2019|Business|

3 Signs It’s Time to Switch to a New Call Center Provider

If your current call center provider struggles to keep up with your expectations and goals, how can you expect your customers to be satisfied? To get the value you need and the results you want, it's worth exploring alternatives. Brand reputation is a driving force behind business growth. One of the best ways to enhance [...]

2019-02-07T13:53:10-04:00February 8th, 2019|Uncategorized|

Two Keys to Success: Why Listening and Empathy Are Crucial for Customer Retention

In customer service, communication isn't just about having your ears open. It's about understanding people and their point of view. It's about recognizing that customers need and deserve to be treated with care. Every customer wants to feel that their input and their business matter to your company. Regardless of the industry, active listening and [...]

2019-01-25T14:46:56-04:00February 6th, 2019|Uncategorized|

5 Aspects to Look for in Outsourced Telemarketing Services

Telemarketing is a $24 billion industry powered by local and national firms that employ nearly 200,000 representatives, according to the Bureau of Labor Statistics. Most telemarketing firms appear to offer the same services, yet some companies tower above the rest. If you're interested in changing providers, here are five things to consider before making the [...]

2019-01-25T14:38:38-04:00February 1st, 2019|Business|

How To Provide the Best Live Chat Support this Holiday Season

Live chat enables retailers to provide outstanding customer support to their client base throughout the year, but support personnel has an opportunity to really shine during the holidays when order volumes and client needs soar. This year, integrate these five expert tips into your live support processes to provide excellent customer service. 1. Don’t Rush [...]

2018-10-10T10:17:36-04:00October 9th, 2018|Holiday Shopping Season|

Customer Service Problem Solving Techniques to Mitigate Negative Circumstances

Businesses face numerous difficulties as they work to provide the products and services their customers most need. But customers often remember how a company handles a difficult experience more than what caused the issue in the first place. Reacting gracefully to an unexpected occurrence can be difficult at the moment, but you can alleviate customer [...]

2018-09-27T09:14:40-04:00October 2nd, 2018|Business|

Prepare Your Call Center Now for Year-End Healthcare Open Enrollment

Open enrollment can be a stressful time for consumers who often feel overwhelmed by the information involved in making a healthcare coverage selection. When your call center is overburdened by the number of calls coming in, the staff is less able to help consumers in need, and the result can be unsatisfied customers, overworked staff [...]

2018-07-27T08:29:12-04:00July 27th, 2018|Uncategorized|

Is Your Retail Call Center Ready for the 2018 Holiday Season?

Black Friday and other in-store promotions bring crowds of people to physical storefronts and websites alike, creating visible proof of a holiday rush that seems to increase year after year. The National Retail Foundation notes that holiday sales increased 5.5 percent for the period from November through December year over year in 2017. Expectations are [...]

2018-07-27T08:26:52-04:00July 27th, 2018|Uncategorized|

5 Ways to Improve Member Support in Your Call Center

The call center provides an opportunity to make a direct impact on member satisfaction. The time and investment spent in improving member support will positively affect your business, customer loyalty, and reputation overall. In a competitive market, this can be a clear advantage. The following tips will ensure you call center is operating at the [...]

2018-06-21T08:27:54-04:00June 20th, 2018|Business|

How a Well Trained Call Center Support Team Can Grow Revenue for Online Retailers

What does it take to really excel in customer service and help increase sales? We have four great tips in this article that can help you realize your sales goals. In over thirty years of call center business, we have seen these techniques work time and time again for our clients!

2018-04-24T11:34:25-04:00April 24th, 2018|Business|
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