2021 CRM Excellence AwardAmeridial, a Fusion BPO company with 30+ years of experience in the contact center industry, has been recognized by TMC, winning a 22nd Anniversary CRM Excellence Award presented by premier publication CUSTOMER magazine.

Ameridial was chosen on the basis of its ability to enhance the customer relationship to become all-encompassing, covering the entire enterprise and the entire lifetime of the customer. At Ameridial, we are committed to delivering high-quality customer experience at each touchpoint of the customer lifecycle. At every touchpoint, we demonstrated clear value to clients allowing them to deliver better CX, to identify and resolve issues throughout the customer journey via multiple channels.

“The CRM Excellence Award honors Ameridial for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief“Ameridial has demonstrated to the editors of CUSTOMER magazine that its end-to-end call center customer experience solutions have improved the processes of their client’s businesses by streamlining and facilitating the flow of information,” added Tehrani.

“Winning The CRM Excellence Award 2021 marks a significant milestone for Ameridial,” said Pankaj Dhanuka, CEO of Ameridial. “We’re thrilled to be recognized by the TMC with an award that represents further proof of our commitment to excellence and the value we deliver to our clients and their customers.”

As an integral part of Fusion BPO Group, Ameridial has been handling the customer relationship for its clients for over thirty years. Our end-to-end customer-centric contact center solutions have improved customer relationships and contributed to improving processes for their clients’ businesses.

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