With over 30 years of call center experience, our locally managed and customized inbound and outbound solutions have set us apart as a trailblazer in outsourced voice services. Mirroring this growth with the growth of our clients, we take care in nurturing working relationships through values of transparency and clear communication. For that reason, we have decided to partner with Clutch in order to give onlookers an intimate view of our operations and how we build client success.
Clutch is a B2B ratings and reviews platform covering over 7,000 companies across 500+ industry verticals ranging from web development to answering services. Their goal is to create meaningful relationships between the buyers and sellers on their site. The core of their analysis lies in client interviews, where Clutch speaks to a company’s references concerning the challenges, solutions, and results of their time working together. Coupling this, Clutch institutes a unique scoring methodology assessing firms on over a dozen quantitative and qualitative factors such as industry recognition, market presence, and clientele. They are thereby able to separate the firms that deliver from those that do not.
Evaluating us on our expertise in answering services, customer, and back office support, Clutch has begun gathering feedback from a few of our clients on the matter. Here are some of the things they’ve had to say about us:
“We searched over 100 onshore, nearshore, and offshore BPO/call center companies and vetted their capabilities. We chose Ameridial as they clearly stood out as the leader in U.S. based cost-effective, sustainable quality services,” explained the Outreach Manager of a data modeling company.
They continued by highlighting the sheer value of working with us: “Customers know our CSRs by name because of the level of sustained excellence they’ve provided over the years. The company has seen higher Net Promoter Scores each year since our partnership with Ameridial.” They continued by pointing out what made us impressive and unique: “Their stamina of success. It’s been over 10 years and the team has only gotten stronger.”
Another client, the Marketing Manager of a Business Services firm, elaborated on the measured success of our partnership: “They absolutely generate more sales and do well. They have generated 55% more business and provide excellent customer service.”
They finished up by clarifying: “[Ameridial] offer[s] great customer service and loyalty…we have been with them for three years now and the service is just getting better.”
While offshore call center services grow more and more, our US-based team stands out from the rest, providing excellent solutions for our clients. To read how we make this possible for them, keep up-to-date with our Clutch profile here.