News Room

Ameridial Inc., a Fusion BPO Group company, based in North Canton, Ohio, is proud to announce that it has added a prestigious security certification to their list. Ameridial is now Payment Card Industry, Data Security Standard (PCI DSS) vol. 3.2.1 certified at Compliance Level 1. Read more here.

Ameridial has announced that TMC, a global, integrated media company, has named Ameridial in its 31st Annual CUSTOMER magazine Annual Top 50 Contact Center Outsourcing Ranking. For 2016, as a Domestic based contact center Ameridial ranked #10 in the Inbound and #3 in the Outbound categories. Read more here.

NASHCO is very pleased to welcome Ameridial, recommended by Maine Community Health Options, to the Preferred Vendor to the program! You can find them listed in the Call Center and Customer Service categories of business on the NASHCO preferred vendor webpage. Founded in 1987, Ameridial, Inc. is headquartered in North Canton, Ohio and is a U.S. based premier provider of healthcare call center outsourcing solutions. Ameridial supports all lines of healthcare coverage (FFS, PPO/EPO, HMO, FSA/HSA, and TDI); Medicaid, Medicare Advantage; Medicare Part D; PBM Help Desk; POS Discount Plans; and Wellness. Through flexible and scalable staffing models we provide inbound and outbound support for: Benefit Inquiries; Eligibility Inquiries; Claim Status; Claims Adjudication; Annual Enrollment; Coordination of Benefits; and Correspondence. In addition, Ameridial is compliant with: HIPAA; HITECH; NIST 800-30 and 800-53 Rules; Federal Information Security Management Act (FISMA) requirements; IRS Guidelines; and PCI Security Standards. Ameridial is CMS approved and certified as a CMS subcontractor. Also, Ameridial is SSAE-16 Type II Audited. Ameridial maintains active Compliance participation in the following areas: NIST, HHS, OCR, CMS, X12, NCPDP, and Public Comment. To learn more about Ameridial visit: our healthcare page or, contact Craig Vretas at 888-480-8700, cvretas@ameridial.com.

Ameridial, Northeast Ohio’s premier customer service solution center, announced two notable promotions this week. Read more here.

Ameridial has announced that TMC, a global, integrated media company, has named Ameridial on its 30th Annual Top 50 Teleservices Agencies Ranking. For 2015, as a domestic based contact center, Ameridial ranked #8 in the Inbound and Outbound service categories. read more

Ameridial announced today that Technology Marketing Corporation (TMC), a global, integrated media company has named Ameridial as a recipient of a 2013 CRM Excellence Award. Customer Magazine has been the premier publication in the CRM, contact center and teleservices industries since 1982. read more

North Canton, OH – January 30, 2013 – Ameridial, Inc., a leading provider of healthcare call center services, announced today the successful completion of its SSAE 16 Type II audit. The audit was conducted by an independent accounting firm who performed an extensive review and testing of Ameridial’s business processes and controls. read more

Ameridial Inc. is pleased to announce that it has once again received a Top Outsourcer Award from ContactCenterWorld. read more

Ameridial, Inc. announced today that Technology Marketing Corporation’s (TMC®), a global integrated media company, has ranked Ameridial on its Top 50 Teleservices Agencies List by its publication Customer Interaction Solutions®. For 2012, Ameridial ranked #16 in the Outbound category and #15 in the Inbound category. read more

Ameridial is pleased to announce the opening of our new healthcare call center in Spindale North Carolina. Due to the severe weather conditions and related absenteeism we occasionally experience in northern Ohio, Ameridial needed to open another center in a geographically diverse weather pattern. read more

On June 28th, 2012 an open house was held honoring Ameridial and its employees for 25 years in business. Several local dignitaries joined the festivities including, Thomas Queen, Community Relations Coordinator for Congressman James Renacci of the 16th District Court of Ohio, Senator Scott Oelslager, Ohio Senate for the 129th General Assembly, Janet Weir Creighton, Commissioner ,and Dr. Peter Ferguson, Stark County, Ohio, Commissioner. July 1st is the actual Anniversary date. read more

Ameridial announced today that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions® magazine has named Ameridial as a recipient of a 2011 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982. read more

Ameridial, Inc. announced today that Technology Marketing Corporation’s (TMC®), a global integrated media company, has ranked Ameridial on its Top 50 Teleservices Agencies List by its publication Customer Interaction Solutions®. For 2011, Ameridial ranked #16 in the Outbound category and #20 in the Inbound category. read more

Ameridial Inc. is pleased to announce that it has once again received a Top Outsourcer Award from ContactCenterWorld. read more

Ameridial announced today that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions® magazine has named Ameridial as a recipient of a 2010 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982. read more

Ameridial, Inc. announced today that Technology Marketing Corporation’s (TMC®), a global integrated media company, has ranked Ameridial on its Silver Anniversary Top 50 Teleservices Agencies by its publication Customer Interaction Solutions®. For 2010, Ameridial ranked #17 in the Outbound category and #21 in the Inbound category. read more