Ameridial is highly recognized and certified in our areas of specialization and we carry the following certifications:
- Our HIPAA/HITECH compliant healthcare call centers are CMS compliant certified and approved for membership support.
- Compliance with NIST 800-30 and NIST 800-53 Rules, Federal Information Security Management Act requirements, and compliance to IRS Guidelines.
- Our processes and procedures have been detailed and documented and have had our control objectives and activities SSAE 16 Type 2 Audited and approved by an independent accounting and auditing firm.
- Ameridial is compliant with the PCI DSS standards of the Payment Card Industry (PCI) for data security.
Every year since 2008 Ameridial has been recognized for excellence as a true CRM partner to customers and clients. Ameridial demonstrated measureable outcomes to the editors of Customer magazine, illustrating how Ameridial products and services improve client business processes by streamlining and facilitating flow of information. This is essential for companies to retain their most precious asset — their customers.
The CRM Excellence Award relies on hard data and statistics demonstrating improvements in a client’s business as a result of an applicant’s product. Winners are chosen based on the ability of a product or service to make a positive measurable impact on a business.
Every year since 1992 Ameridial has been ranked a Top 50 Teleservices Agency by Customer Inter@ction Solutions. This marks us as one of the largest outsourced call center providers in the industry, as verified by Ameridial’s telecommunications carriers. This ranking is used as a benchmark in selecting a large-size, large-capacity teleservices agency and an indicator of success and growth.
In 2015, Ameridial ranked #8 for both the Outbound & Inbound category. In 2017 we achieved Elite status!
Contact Center World gives this award to the best call center in the industry – the companies that outperform their peers and deserve global recognition. Since 2008, Ameridial has been singled out for exceptional performance in inbound customer service. The Top Outsourcer Award has become a respected reference for companies seeking the best in the outsourcing industry — both to confirm the value of existing relationships and build new ones.
The Canton Regional Chamber of Commerce recognized Ameridial as a winner of their 2014 Business Excellence Award. To receive this award, Ameridial demonstrated stellar performance in the areas of growth, expansion, capital investment, service, innovation, commitment to the community, and responsiveness to challenges. Ameridial was honored to receive this award and to have been recognized by the community for our accomplishments.