About us: The Ameridial Story

Founded in 1987 by Jim McGeorge, Ameridial is a privately held company headquartered in North Canton, Ohio. Ameridial’s first client was a national health organization which hired us to recruit volunteers. We started with a very small team of employees. It was a job that demanded caring and compassionate callers who believed in our client’s mission – and callers able to recruit volunteers with an authentic commitment to help. Our company culture quickly became about delivering the best possible customer services, formed by making these calls. Ameridial agents are specially trained in the art of attentive and empathetic customer service.

Throughout the years, we have continued to experience growth. Ameridial expanded by adding more staff and additional call center locations in different States. We celebrated our anniversary in 2017, marking thirty years of offering call center outsourcing solutions. As a mid-size U.S. based company, Ameridial offers flexible, scalable and cost-effective call center solutions for both large and mid-size clients.

Ameridial has four main areas of specialization. Our Retail and eCommerce Division supports Fortune 1000 companies providing customer service and sales support. The Healthcare Solutions Division provides membership support and customer service for regional and national health plans. Dealer Services caters to automotive dealers who are looking for assistance with their inbound and outbound customer service. Donor Care Center, Inc., our subsidiary, provides telefundraising services to various nonprofit organizations.

Ameridial processes over 100 million inbound and outbound customer interactions each year. We’ve received industry honors including the distinction of being ranked a “Top 50” Teleservices Agency every year since 1992 by Customer Inter@ctions Solutions Magazine. For our outstanding customer service, we’ve received the “CRM Excellence” award since 2008 from TMC’s Customer Magazine. We consistently meet and exceed front-end conversion and back end performance goals, including show rates, installation rates and retention rates.

Ameridial encourages a fun and friendly work environment – in fact, 38% of our employees are referred by friends, family or current employees. We also believe strongly in promoting from within – over 85% of the current management team has been from within the company. Our call centers are located in Ohio, North Carolina and Maine. All of our support is done in America, onshore.

About our Locations

As Ameridial has grown, we have expanded to have call centers in three states. Different geographical locations gives us strength. We are able to diversify our labor pool and have the ability to place support strategically.

Headquarters for outsourced call center solutions in Ohio

Corporate Headquarters: North Canton, Ohio

Situated about an hour south of Cleveland, North Canton is unique. It’s where the Hoover vacuum cleaner was invented, and in nearby Canton you can find memorable landmarks such as the Pro Football Hall of Fame and the McKinley Monument. The monument pays homage to the 25th President, William McKinley who was assassinated in office in 1901. We have several call centers in the Canton area, our original area of operation and expansion.

North Carolina

Visiting the North Carolina office, you will find yourself near the Blue Ridge Parkway and close to bustling, scenic towns such as Asheville, North Carolina. Asheville is an artistic, vibrant town with cultural treasures such as the Biltmore Estate. Nearby is also Charlotte, North Carolina. The largest city in North Carolina, Charlotte has a wide array of museums (including the NASCAR Hall of Fame), theatre and professional sports teams – the Carolina Panthers and Charlotte Hornets. Both places make a great place to visit when you come by the call center!

Maine

Our Maine location is unlike most call centers you will ever visit. Located in Northern Maine, we are close to Canada and many of our agents are bilingual. The call center is surrounded by beautiful landscapes, and our hardy team members have even been known to ride their snowmobiles to work. There is fresh air, forests and even an annual dog sled race!

Industry Certifications

Ameridial is highly recognized and certified in our areas of specialization:

Our HIPAA/HITECH compliant healthcare call centers are CMS compliant certified and approved for membership support.

Ameridial has made investments in technology and processes for compliance with NIST 800-30 and NIST 800-53 Rules, Federal Information Security Management Act requirements, and compliance to IRS Guidelines.

Our processes and procedures have been detailed and documented and have had our control objectives and activities SSAE 16 Type 2 Audited and approved by an independent accounting and auditing firm.

Ameridial is compliant with the PCI DSS standards of the Payment Card Industry (PCI) for data security.

Our Awards

CRM Excellence Award from Customer Magazine (formerly Customer Interaction Solutions Magazine), a TMC publication

Every year since 2008 Ameridial has been recognized for excellence as a true CRM partner to customers and clients.  Ameridial demonstrated measureable outcomes to the editors of Customer magazine, illustrating how Ameridial products and services improve client business processes by streamlining and facilitating flow of information.  This is essential for companies to retain their most precious asset — their customers.

The CRM Excellence Award relies on hard data and statistics demonstrating improvements in a client’s business as a result of an applicant’s product. Winners are chosen based on the ability of a product or service to make a positive measurable impact on a business.

Top 50 Inbound and Outbound Ranking, from Customer Magazine (formerly Customer Interaction Solutions Magazine), a TMC publication

Every year since 1992 Ameridial has been ranked a Top 50 Teleservices Agency by Customer Inter@ction Solutions.  This marks us as one of the largest outsourced call center providers in the industry, as verified by Ameridial’s telecommunications carriers.  This ranking is used as a benchmark in selecting a large-size, large-capacity teleservices agency and an indicator of success and growth.

In 2015, Ameridial ranked #8 for both the Outbound & Inbound category. In 2017 we achieved Elite status!

Top Outsourcer Rankings, from ContactCenterWorld.com

Contact Center World gives this award to the best call center in the industry – the companies that outperform their peers and deserve global recognition. Since 2008, Ameridial has been singled out for exceptional performance in inbound customer service. The Top Outsourcer Award has become a respected reference for companies seeking the best in the outsourcing industry — both to confirm the value of existing relationships and build new ones.

Ameridial is Honored with Business Excellence Award

The Canton Regional Chamber of Commerce recognized Ameridial as a winner of their 2014 Business Excellence Award. To receive this award, Ameridial demonstrated stellar performance in the areas of growth, expansion, capital investment, service, innovation, commitment to the community, and responsiveness to challenges. Ameridial was honored to receive this award and to have been recognized by the community for our accomplishments.