Company » About Us

Hello America! This is Ameridial.

Ameridial makes it fast, easy, and cost-effective for businesses to deliver an exceptional CX and win customer trust. We do this by combining acute data insights, innovative technology with customer-focused communication. Our services range from Live Customer Support and Chat Support to Right-Shoring and Quality Assurance – all designed to delight each customer.

100 Million+

Customer Interactions Per Year

2021

Customer Magazine CRM Excellence Award Winner

250+

Clients Across Industries

3000+

USA-based Support Agents

33+

Years of Experience In Customer Service

Our Story

Founded in 1987 by Jim McGeorge, Ameridial is a privately-held B2B telemarketing company headquartered in North Canton, Ohio. Over 33 years, we expanded by adding more staff and additional BPO center locations in different States. As a mid-size U.S.-based company, we offer flexible, scalable, and cost-effective BPO solutions for both large and mid-size clients from the Healthcare, Automotive, Non-Profit, Retail & Ecommerce, and various other sectors.

We are also a proud member of the Fusion Group since January 2019. Our firms joined forces, creating a brand that leverages Ameridial’s experience in the USA and Fusion’s 15-year legacy in the BPO space across Asia and Europe.

Our Mission

Through leadership and innovation, we continually strive to provide strategic value to our clients by setting the highest standards and delivering cost-effective solutions. It's our mission to serve and support our clients, employees, and the communities in which we operate.

Our Values

At Ameridial, we encourage a fun and friendly work environment where every talent can thrive without any discrimination. We foster a culture of inclusion and train our members to establish a human connection with each customer and put their concerns first. We also believe in promoting from within – over 85% of the current management team has been from within the company.