The Ameridial Culture

ameridial016Back in 1987, Ameridial’s first client was a national health organization that hired us to recruit volunteers. It was a job that demanded caring and compassionate callers who believed in our client’s mission – and callers able to recruit volunteers with an authentic commitment to help.

Over the years, our culture was formed by making these calls, resulting in a company now ranked among the nation’s Top 50 teleservices agencies – one that consistently meets and exceeds front-end conversion and back end performance goals, including show rates, installation rates and retention rates.

How do we do it? Ameridial agents are trained in the art of care and compassion. For every client, for every new program application – we work hard to deliver a positive return-on-investment for your business. The Ameridial culture is your competitive advantage.

Ameridial History:

Founded in 1987, Ameridial is a privately held company headquartered in North Canton, Ohio. We operate 10 call centers in Ohio, Illinois, Maine and North Carolina. As a mid-size U.S. based company, Ameridial offers flexible, scalable and cost-effective call center solutions for both large and mid-size clients.

As an award winning Business Process Outsourcing firm, Ameridial processes over 100 million inbound and outbound customer interactions each year. We’ve received industry honors including the distinction of being ranked a “Top 50” Teleservices Agency every year since 1992 by Customer Inter@ctions Solutions Magazine. For our outstanding customer service, we’ve received the “CRM Excellence” award since 2008 from TMC’s Customer Magazine.

Ameridial Business Units:

Industry Certifications

Ameridial is highly recognized and certified in our areas of specialization:

Our HIPAA/HITECH compliant healthcare call centers are CMS compliant certified and approved for membership support.

Ameridial has made investments in technology and processes for compliance with NIST 800-30 and NIST 800-53 Rules, Federal Information Security Management Act requirements, and compliance to IRS Guidelines.

Our processes and procedures have been detailed and documented and have had our control objectives and activities SSAE 16 Type 2 Audited and approved by an independent accounting and auditing firm.

Ameridial is compliant with the PCI DSS standards of the Payment Card Industry (PCI) for data security.

Our Awards

CRM Excellence Award from Customer Magazine (formerly Customer Interaction Solutions Magazine), a TMC publication

Every year since 2008 Ameridial has been recognized for excellence as a true CRM partner to customers and clients.  Ameridial demonstrated measureable outcomes to the editors of Customer magazine, illustrating how Ameridial products and services improve client business processes by streamlining and facilitating flow of information.  This is essential for companies to retain their most precious asset — their customers.

The CRM Excellence Award relies on hard data and statistics demonstrating improvements in a client’s business as a result of an applicant’s product. Winners are chosen based on the ability of a product or service to make a positive measurable impact on a business.

Top 50 Inbound and Outbound Ranking, from Customer Magazine (formerly Customer Interaction Solutions Magazine), a TMC publication

Every year since 1992 Ameridial has been ranked a Top 50 Teleservices Agency by Customer Inter@ction Solutions.  This marks us as one of the largest outsourced call center providers in the industry, as verified by Ameridial’s telecommunications carriers.  This ranking is used as a benchmark in selecting a large-size, large-capacity teleservices agency and an indicator of success and growth.

In 2015, Ameridial ranked #8 for both the Outbound & Inbound category.

Top Outsourcer Rankings, from ContactCenterWorld.com

Contact Center World gives this award to the best call center in the industry – the companies that outperform their peers and deserve global recognition. Since 2008, Ameridial has been singled out for exceptional performance in inbound customer service. The Top Outsourcer Award has become a respected reference for companies seeking the best in the outsourcing industry — both to confirm the value of existing relationships and build new ones.

Ameridial is Honored with Business Excellence Award

The Canton Regional Chamber of Commerce has recognized Ameridial as a winner of their 2014 Business Excellence Award. To receive this award, Ameridial has demonstrated stellar performance in the areas of growth, expansion, capital investment, service, innovation, commitment to the community, and responsiveness to challenges. Ameridial is honored to receive this award and to have been recognized by the community for our accomplishments.