Founded in 1987 by Jim McGeorge, Ameridial is a privately held company headquartered in North Canton, Ohio. Ameridial’s first client was a national health organization which hired us to recruit volunteers. We started with a very small team of employees. It was a job that demanded caring and compassionate callers who believed in our client’s mission – and callers able to recruit volunteers with an authentic commitment to help. Our company culture quickly became about delivering the best possible customer services, formed by making these calls. Ameridial agents are specially trained in the art of attentive and empathetic customer service.
Throughout the years, we have continued to experience growth. Ameridial expanded by adding more staff and additional call center locations in different States. We celebrated our anniversary in 2017, marking thirty years of offering call center outsourcing solutions. As a mid-size U.S. based company, Ameridial offers flexible, scalable and cost-effective call center solutions for both large and mid-size clients.
Ameridial has four main areas of specialization. Our Retail and eCommerce Division supports Fortune 1000 companies providing customer service and sales support. The Healthcare Solutions Division provides membership support and customer service for regional and national health plans. Dealer Services caters to automotive dealers who are looking for assistance with their inbound and outbound customer service. Donor Care Center, Inc., our subsidiary, provides telefundraising services to various nonprofit organizations.
Ameridial processes over 100 million inbound and outbound customer interactions each year. We’ve received industry honors including the distinction of being ranked a “Top 50” Teleservices Agency every year since 1992 by Customer Inter@ctions Solutions Magazine. For our outstanding customer service, we’ve received the “CRM Excellence” award since 2008 from TMC’s Customer Magazine. We consistently meet and exceed front-end conversion and back end performance goals, including show rates, installation rates and retention rates.
Ameridial encourages a fun and friendly work environment – in fact, 38% of our employees are referred by friends, family or current employees. We also believe strongly in promoting from within – over 85% of the current management team has been from within the company. Our call centers are located in Ohio, North Carolina and Maine. All of our support is done in America, onshore.