Answering customer calls while managing a diverse range of business activities often leaves overworked small business owners feeling overwhelmed. While interacting with your customers and prospects is an integral part of the business, it can take up so much time that it can shift your focus from the other core business tasks, such as – marketing and stocktaking.
Therefore, it is only logical to assign the answering service to someone who can handle the calls efficiently on a 24×7 basis and report all vital information to you. A call center answering service is just the thing you need. A call center agent can offer the highest level of efficiency, professionalism, and a personal touch that helps you deliver an exceptional customer experience to your customers and prospects alike. Also, it can fit right within your budget.
An excellent live answering service helps a small business in more ways than one. Here are the most important benefits of hiring a call center for answering service –
1. Providing Support 24/7/365
Let’s face it; you cannot attend your phone calls on a 24/7 basis. It is simply not possible to handle the phone and focus on core business operations round the clock. At most, you can be available to answer the calls during normal business hours. So, what happens to those calls that come after normal business hours? Will you let it go to voicemail knowing that those customers won’t be pleased? With an answering service available 24/7/365 that means there is a friendly agent to greet your callers round the clock, make them feel comfortable to leave messages and/or ask questions, and quickly resolve their queries and issues.
2. Resolving Common Issues Without Getting Involved
When you provide a call center answering service with specific instructions to handle standard calls, a call center agent can respond to simple queries like address, business hours or return policy following them. There is no need for you to get involved daily. A call center agent can even provide scripted guidance to help a customer. For example – when a member calls to set up an appointment with a doctor, the answering service hired by the healthcare organization or the doctor can remind the patient to bring previous prescriptions and reports to the meeting.
3. Re-Routing Calls To Designated Emergency Number When Necessary
Every business owner gets several after-hour calls in their emergency number. However, not all of them are urgent. Getting calls in the emergency number can stress you out. However, if you entrust an answering service with the task, they will ensure that each of the calls gets answered, every message gets noted, and unless there’s a real emergency, you are not contacted. This way, you can have your time free from those not-so-emergency calls.
4. Getting An Organized List For Call-Backs
When you route calls through your answering service partner, you receive an orderly log of callers, along with their needs and phone numbers. When you get such an organized list, you can become extremely responsive to customer needs and can quickly check the list off as you contact the callers. You’ll return calls quicker, and not miss a single caller.
Hiring a call center answering service can solve many problems promptly and affordably, regardless of the size or type of your business.
At Ameridial, we train our agents to welcome your callers with a warm and friendly tone, note their message and take necessary steps to deliver a superior customer experience. We also take data security very seriously and keep your clients’ information confidential and secure.
Are you in need of a 24/7/365 answering service for your business? Ameridial can help you with that. Contact us today!