customer service call center
Expert Agents. Positive Experiences

Ameridial can extend your customer service hours and capacity or manage your entire customer service function — whether it’s daily, nights and weekend, promotional activity or seasonal call overflow.

We are leaders in achieving the highest levels of Customer Satisfaction.
Ameridial agents provide a high level of touch and constantly strive for “first call resolution”… because customers don’t like the hassle of follow-up calls. Even when customers don’t get the resolution they want, they like the way their call was handled. That’s what sets Ameridial’s customer service call center agents apart – with quality often exceeding in-house call centers.

Case Study
The Client

The leading supplier of tools and services that help automobile insurers identify rating errors, recover lost premiums, and minimize future losses.

The Challenge

The rating information underlying most private passenger auto insurers’ books of business can be seriously flawed. Policy information is often incorrect, outdated, or incomplete. As a result, insurers lose an enormous amount of premium each year.

Get in Touch

We are here to help you! Give us a call at 855-385-0602

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The Solution

Ameridial specializes in customer service and customer retention. We work to elevate the mood of customers that have had less than perfect experiences and to continue to conduct their business with our clients. Our team of trained customer service call center reps have extensive training in building rapport with unhappy customers so that we can retain their business and leave the feeling that their concerns are important to our clients. It is our goal to:

  • Make the most out of each and every customer contact, leaving a positive impression of the client that we are representing, thus building a stronger foundation for the relationship with their customer.
  • Treat each connection as an opportunity to build the bonds between client and consumer, forging a long-lasting affiliation that is fiscally advantageous for both parties.
  • Provide a scalable customer call center solution that allows for the new business growth for our client.