©2012 Ameridial, Inc. | All Rights Reserved Contact Center Results Since 1987 Executive Team Profiles Michael McCarthy, Vice President Healthcare Services Michael comes to Ameridial with 20 years of supervision and management in healthcare related service organizations and call centers supporting Medicare, Medicaid, and Commercial carriers.  He has had direct oversight and management of Part D Service of the second largest Part D plan in the United States.   Michael brings extensive experience supporting members, providers, pharmacy and enrollment services meeting all service and regulatory requirements. He oversaw S.T.A.R. improvement and FCR initiative. He was directly responsible for CTM Grievance Department. Most recently, Michael was the Call Center Director - Medicare Part D with MemberHealth/Universal American/CVS-Caremark.