Education
call center for education services image

Team up with Ameridial to grow your customer acquisitions. We’ll help you achieve sales conversion goals through radio, mail, web or outbound calling. We will assemble and train a team of sales professionals, including dedicated Sales Managers and Project Managers, to extend your sales team through our dedicated outbound call centers. We’re confident that you’ll find our experienced sales team to be an extension of your own, using customized scripts with your key selling points.

We manage inbound sales programs as cost-effectively as possible while working to maximize your revenue. Our team will drive your front-end metrics, such as higher sales conversions and order size, as well as lower cancels and returns on the back-end metrics.

Gain substantial and lasting results
  • Call Overflow, After-Hours and Disaster Recovery Support
  • Tier 1 Technical Support, Help Desk and Password Resets
  • Inbound Customer Service, Retention, Admissions and Enrollment Support
  • Lead Generation*, Appointment Setting, Fund Raising Solicitation
  • Voice, Click-To-Call, Virtual Queue Call Back
  • Email, SMS, Web Chat, Outbound IVR, IVR Self-Help
Leverage Ameridial expertise in these Education segments:
  • Demand Generation Aggregators*
  • Distance Learning Schools
  • Text Book Publishers
  • Higher Education Alumni Fund Raising

Get in Touch

We are here to help you! Give us a call at 855-385-0602

Contact Us

Education System Case Study - We Make It Happen For Ameridial Clients
The Client

Ohio’s #1 online public school, providing students with tuition-free online schooling and homeschooling for grades K-12.

The Challenge

More than 20% enrollment growth year after year and limited internal call center resources created a daunting challenge. The school struggled to handle ever-increasing support and help-desk calls.

The Goal

Reduce hold times and abandoned calls while achieving reasonable call handling productivity and ROI for stake-holders.

* Please email info@ameridial.com

The Solution

The school chose Ameridial as a strategic partner. We tackled the challenge with inbound and outbound overflow, after-hours care and help-desk support. Our flexible and reliable resources deliver a superior student experience with:

  • 50% reduction in hold times and abandonment rates over previous year
  • Optimization of client internal staffing
  • Reduced agent attrition with high agent output
  • Higher overall quality scores
Financial Services

You’ve got a big to-do list: Incorporate mobile banking and social media strategies. Develop new and reliable revenue sources. Enrich and develop customer relationships in an increasingly competitive landscape.

In Financial Services, it’s hard to manage change alone.

Ameridial clients look for a flexible and scalable financial call center partner able to respond to these fluid challenges. They need a partner that can handle uncharted territories — like new product tests, Mobile Banking care, Customer Satisfaction Surveys and more.

Ameridial's teleservices are right on the money:
  • Call Overflow, After Hours and Disaster Recovery Support
  • Inbound Customer Service and Retention
  • Lead Generation and Appointment Setting
  • Voice, Web Chat, Click-To-Call Virtual Queue Call-Back
  • Email, SMS, Web Chat, Outbound IVR, IVR Self-Help
Supporting the Financial Services industry:
  • Insurance Policy Verification
  • Accounting
  • Brokerage
  • Pay Day Lenders & Check-Cashing
  • Bi-Weekly Mortgage
  • Life and Supplemental Insurance
  • Securities-based Savings Vehicles
  • First Notice of Loss

Get in Touch

We are here to help you! Give us a call at 855-385-0602.

Contact Us

Financial Services Case Study - We Make It Happen For Ameridial Clients
The Client

A professional services firm specializing in information and decision data integrity for the insurance industry

The Goal

Enhanced calling strategies yielding higher file penetrations and maximized data capture resulting in higher policy retention rates

The Solution

Ameridial incorporates inbound and outbound financial call center support with dedicated agents to complete surveys validating customer-driven data elements. Through a Web Service, data is processed near real-time after ending the call with the Ameridial customer service representative. The client benefited from:

  • Increased call handling rates and outbound file penetration rates
  • Improved data integrity
  • Reduced agent attrition (less than 10% annualized)
  • Reduced costs and increased quality
Business Services
business call center in Canton, OH
Ameridial’s business services team is an extension of your sales & marketing departments. We deliver cost-effective lead generation and appointment setting.
 
Outsource your most labor intensive work: the prospecting!

Outbound cold-calling to prospect for new business is labor intensive and comes with a high level of rejection. A typical customer acquisition campaign may yield upwards of 10% new leads and appointments — but to make these leads cost-effective, you need a focused effort with a professional staff and the latest technology.

Ameridial will take your list of suspects and turn them into prospects — for your salespeople to turn into customers.

Inbound Services
  • Customer Services, Customer Retention
  • Order Processing, Up-selling and Cross-selling
  • Order Status, Payment Inquiry, Product Returns
  • Direct Response Radio And Television Support
  • Full Service, Call Overflow, After Hours And Disaster Recovery Support
Outbound Services
  • Payment Reminder
  • Event Registration
  • Database Enhancements, Customer Satisfaction Surveys, Market Research
  • Lead Generation, Appointment Setting and Direct Sales
Multi-Channel Services
  • Voice, Click-to-Call, Virtual Queue Call-back
  • Email, SMS, Web Chat, Outbound IVR, IVR Self-Help

Get in Touch

We are here to help you! Give us a call at 800-445-7128.

Contact Us

Business Services Case Study - We Make It Happen For Ameridial Clients
The Client

Multiple national Business Service companies

The Challenge

Improve customer retention while increasing customer share and market share

The Goal

Improve customer retention while increasing customer share and market share

Hand off the labor intensive lead generation process so these clients could fully leverage their own internal sales skills and close more business

The Solution

Ameridial relies on B2B lead generation. We help target the client’s small and mid-market segments, qualify decision-makers and buying locations, and generate interest in their services.

  • Developed turnkey results-based lead gen programs for dealers and franchise
  • Increased dealer and franchise marketing effectiveness by 20-50%
  • Tracked an ROI ratio on leads and appointments ranging from 1:2 to 1:10

Ameridial improves conversion rates and shorten sales cycles. Our lead generation programs are customized to client needs — including lead volume/pace, qualifying questions, and lead delivery such as calendar schedules, email leads, or warm transfer leads directly to sales agents while in connect.

We’ve supported dozens of franchise systems and dealer networks over the past 25+ years – with more than 100 million lead generation calls for hundreds of clients. For an end-to-end solution, we provide the lead list, direct mail, and outbound calling services, and inbound response. We are capable of email leads, warm transfer leads, and setting appointments on your own calendar system or ours.