Operating in a New Landscape.
call center for healthcare providers

Healthcare providers are faced with an aging population, increasing government regulation, rising costs and lower reimbursement rates. Adapt to the changes while you reduce costs.

Ameridial understands the changing landscape in healthcare. We know there’s more change to come. Starting in 1987 with a major client in the healthcare industry – we learned how to help healthcare providers navigate the stormy seas of change.

Trained in the art of care and compassion.

We not only have industry expertise – we have the soft skills demanded in the healthcare environment. Since 2008, Ameridial has received the TMC’s Customer Magazine CRM Excellence award for superior inbound customer service. Our representatives are trained to understand the unique responsibility of serving healthcare customers. Trust us to provide the highest level of care and compassion on every call with your patients

Get in Touch

We are here to help you!

Call us at 800-445-7128

Contact Us

nw-connect-logo

Ameridial Healthcare Solutions Provider Services
Front Office
  • Patient Information Verification
  • Appointment Scheduling and Reminders
  • Insurance Verification
  • Customer Service
  • Physician Referral
  • Clinical Trial Recruitment
  • Class Registration
Back Office
  • Healthcare Exchange Outreach
  • Claim Management/Status
  • Denial Management
  • Revenue Recovery/Billing
  • Post Care Patient Surveys
  • Lab/X-ray Results Outreach
  • Patient Retention Outreach
Telehealth
  • Provider Recruitment
  • Patient/Provider Communications
  • Post Discharge Follow-Up
  • Population Health Management
Leverage Ameridial expertise in:
  • Clinical Trials
  • Proactive Outbound Programs
  • Healthcare Screening Scheduling
  • Dental
  • Pharmacy
  • Vision
Multi-Channel support:
  • Voice, Web Chat, Click-To-Call Virtual Queue Call-Back
  • Email, SMS, Web Chat, Outbound IVR, IVR Self-Help
  • Call overflow, after-hours and disaster recovery support

Partner with Ameridial for our depth of Industry Knowledge
  • U.S. based HIPAA compliant call centers
  • Our VP of Healthcare Solutions ran the nation’s second largest Part D plan
  • Our Compliance Officer has 30+ years of industry experience
  • Former co-chair of the ASC X12 Insurance Healthcare Claim Payment Workgroup
  • A nationally recognized expert on the interoperability between providers, payers, and clearinghouses as well as EDI standards and coordination of benefits provisions.
We Make It Happen... for Ameridial Clients

For nearly a decade, a leading eye healthcare provider has depended on Ameridial’s healthcare call center services to improve traffic to retail locations and support their initial patient offerings.

Our services have included both member and provider customer service, insurance eligibility, benefit explanation, claim status, provider participation, Pharmacy Benefit Manager Helpdesk, Medicare, Medicaid, and Healthcare Exchange programs, Point-of-Purchase Discount, and LASIK Eye Correction programs.

Our Customers Say

Ameridial assisted University Hospitals by handling inbound calls for health care screenings. Individuals in Northeast Ohio were assisted and scheduled with a date and time appointment for their screening. Ameridial’s assistance helped make this program a community success.”
Ernest Weninger @ University Hospitals Cleveland, Ohio