A Brave New World Of Change
call center for financial services industry image
You’ve got a big to-do list: Incorporate mobile banking and social media strategies. Develop new and reliable revenue sources. Enrich and develop customer relationships in an increasingly competitive landscape.
In Financial Services, it’s hard to manage change alone.

Ameridial clients look for a flexible and scalable financial call center partner able to respond to these fluid challenges. They need a partner that can handle uncharted territories — like new product tests, Mobile Banking care, Customer Satisfaction Surveys and more.

Get in Touch

We are here to help you!

Call us at 800-445-7128

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Have an award winning partner serve your customers...
Ameridial's teleservices are right on the money:
  • Call Overflow, After Hours and Disaster Recovery Support
  • Inbound Customer Service and Retention
  • Lead Generation and Appointment Setting
  • Voice, Web Chat, Click-To-Call Virtual Queue Call-Back
  • Email, SMS, Web Chat, Outbound IVR, IVR Self-Help
Leverage our expertise in supporting the Financial Services industry:
  • Insurance Policy Verification
  • Accounting
  • Brokerage
  • Pay Day Lenders & Check-Cashing
  • Bi-Weekly Mortgage
  • Life and Supplemental Insurance
  • Securities-based Savings Vehicles
  • First Notice of Loss
Looking for Program Management?
Ameridial Has It All:
  • SOW identifies all deliverables & project plan
  • Implementation Team customizes program to meet all KPIs and the desired customer experience
  • Dedicated Program Manager for ongoing point of contact
  • Stable leadership team with over 75% having 10+ years with Ameridial
  • Proactive account management from implementation to daily quality, sales conversion and customer satisfaction programs
You Can Trust Ameridial
  • CRM Excellence award for superior inbound customer service every year since 2008
  • Customer service and senior sensitivity training in the art of care & compassion – required for all Customer Service Representatives before being trained to take calls from your customers
  • Core-Flex staffing model can be quickly implemented when call volume exceeds forecast
  • Proactive account manager is your single point of contact
  • PCI compliant
  • 100% U.S. based call centers with scalable capacity
Our Customers Say

“Ameridial has proven to be a great partner for the past five years. Their expertise and “hands on” attitude were invaluable to the overall success of the executed programs.”
Irina Kovach, Director of Marketing @ Ace Cash Express

“Ameridial has proven to be a reliable and stable partner for ICI.”
Brian Moss @ Intelemedia Corporation, Inc.

Case Study - We Make It Happen For Ameridial Clients
The Client

A professional services firm specializing in information and decision data integrity for the insurance industry

The Goal

Enhanced calling strategies yielding higher file penetrations and maximized data capture resulting in higher policy retention rates

The Solution

Ameridial incorporates inbound and outbound financial call center support with dedicated agents to complete surveys validating customer-driven data elements. Through a Web Service, data is processed near real-time after ending the call with the Ameridial customer service representative. The client benefited from:

  • Increased call handling rates and outbound file penetration rates
  • Improved data integrity
  • Reduced agent attrition (less than 10% annualized)
  • Reduced costs and increased quality