Under Pressure To Make The Grade
call center for education services image
Education systems worldwide face enormous challenges. From budget cuts and greater competition … to decreasing enrollment and graduation rates.
Ameridial helps you drive efficiencies and optimize resources in the world of Education.

Sales, marketing, and fund raising are critical players in a successful strategy.

Get in Touch

We are here to help you!

Call us at 800-445-7128

Contact Us

Have an award winning partner serve your customers...
Our teleservices help you gain substantial and lasting results with:
  • Call Overflow, After-Hours and Disaster Recovery Support
  • Tier 1 Technical Support, Help Desk and Password Resets
  • Inbound Customer Service, Retention, Admissions and Enrollment Support
  • Lead Generation*, Appointment Setting, Fund Raising Solicitation
  • Voice, Click-To-Call, Virtual Queue Call Back
  • Email, SMS, Web Chat, Outbound IVR, IVR Self-Help
Leverage Ameridial expertise in these Education segments:
  • Demand Generation Aggregators*
  • Distance Learning Schools
  • Text Book Publishers
  • Higher Education Alumni Fund Raising
Need a Call Center With Consistent High Quality Results?
Ameridial is on board:
  • Our goal is to always meet or exceed or client’s in-house performance
  • We mirror your in-house processes
  • Formal and informal coaching
  • Behaviors modified using a self-discovery approach
  • Incentive programs reward high quality
  • 100% digital call recording
  • Back office call and data entry audits
  • Remote monitoring available
  • Weekly client calibration calls
You Can Trust Ameridial
  • CRM Excellence award for superior inbound customer service every year since 2008
  • Customer service and senior sensitivity training in the art of care & compassion – required for all Customer Service Representatives before being trained to take calls from your customers
  • Core-Flex staffing model can be quickly implemented when call volume exceeds forecast
  • Proactive account manager is your single point of contact
  • PCI compliant
  • 100% U.S. based call centers with scalable capacity
Our Customers Say

“We appreciate the ongoing partnership with Ameridial. They have proven to be a solid business partner. I think it best captures my sense of our relationship.”
Andrew McGillicuddy @ ECOT – Electronic Classroom of Tomorrow

Case Study - We Make It Happen For Ameridial Clients
The Client

Ohio’s #1 online public school, providing students with tuition-free online schooling and homeschooling for grades K-12.

The Challenge

More than 20% enrollment growth year after year and limited internal call center resources created a daunting challenge. The school struggled to handle ever-increasing support and help-desk calls.

The Goal

Reduce hold times and abandoned calls while achieving reasonable call handling productivity and ROI for stake-holders.

 

* Please call 1-800-777-6348 or email education@callttc.com

The Solution

The school chose Ameridial as a strategic partner. We tackled the challenge with inbound and outbound overflow, after-hours care and help-desk support. Our flexible and reliable resources deliver a superior student experience with:

  • 50% reduction in hold times and abandonment rates over previous year
  • Optimization of client internal staffing
  • Reduced agent attrition with high agent output
  • Higher overall quality scores