We Deliver Quality Leads. You Get New Business.
business call center in Canton, OH
Ameridial’s business services team is an extension of your sales & marketing departments. We deliver cost-effective lead generation and appointment setting.
Outsource your most labor intensive work: the prospecting!

Outbound cold-calling to prospect for new business is labor intensive and comes with a high level of rejection. A typical customer acquisition campaign may yield upwards of 10% new leads and appointments — but to make these leads cost-effective, you need a focused effort with a professional staff and the latest technology.

Ameridial will take your list of suspects and turn them into prospects — for your salespeople to turn into customers.

Get in Touch

We are here to help you! Call us at 800-445-7128

Contact Us

Get a complete end-to-end solution -- or support for just one specific area of your business with:
Inbound Services
  • Customer Services, Customer Retention
  • Order Processing, Up-selling and Cross-selling
  • Order Status, Payment Inquiry, Product Returns
  • Direct Response Radio And Television Support
  • Full Service, Call Overflow, After Hours And Disaster Recovery Support
Outbound Services
  • Payment Reminder
  • Event Registration
  • Database Enhancements, Customer Satisfaction Surveys, Market Research
  • Lead Generation, Appointment Setting and Direct Sales
Multi-Channel Services
  • Voice, Click-to-Call, Virtual Queue Call-back
  • Email, SMS, Web Chat, Outbound IVR, IVR Self-Help
Leverage Ameridial expertise in these industries:
  • Healthcare
  • Retail, Catalog, Consumer Products
  • Education
  • Franchising
  • Financial Services
  • Tax & Accounting
  • Solar Energy
  • Office Supplies
  • Mobile Devices
  • Directory Publishers
  • Wireless and Cable
  • Printing and Direct Mail
  • Home Improvement Product
  • Commercial and Residential Painting
  • Office and Medical Refuse Disposal
  • Inbound Call Center
Need A Proactive Partner for Recruiting & Hiring?
Ameridial Will:
  • Create a profile of your most successful representative
  • Modify pre-employment assessments to fit your profile
  • Launch targeted recruiting efforts
  • Initial phone interview
  • Conduct on-site psychometric testing
  • Conduct competency-based behavioral interview
  • Provide optional client final interview
You Can Trust Ameridial
  • CRM Excellence award for superior inbound customer service every year since 2008
  • Customer service and senior sensitivity training in the art of care & compassion – required for all Customer Service Representatives before being trained to take calls from your customers
  • Core-Flex staffing model can be quickly implemented when call volume exceeds forecast
  • Proactive account manager is your single point of contact
  • PCI compliant
  • 100% U.S. based call centers with scalable capacity
Our Customers Say

“Since our partnership began in 2007, Ameridial has been dedicated to understanding the dynamic needs of QPC and our clients. Ameridial has and continues to build sound, technology-rich solutions, delivering the flexibility and scalability we demand. Ameridial also consistently surpasses our daily, monthly, and yearly call quality and CSR efficiency metrics. Ameridial is a team of highly skilled professionals who are reliable, proactive, accountable and who collectively take pride in ensuring they outperform our program’s expectations.”

Derek McMullen, Manager of Outsourced Solutions @ QPC

Case Study - We Make It Happen For Ameridial Clients
The Client

Multiple national Business Service companies

The Challenge

Improve customer retention while increasing customer share and market share

The Goal

Improve customer retention while increasing customer share and market share

Hand off the labor intensive lead generation process so these clients could fully leverage their own internal sales skills and close more business

The Solution

Ameridial relies on B2B lead generation. We help target the client’s small and mid-market segments, qualify decision-makers and buying locations, and generate interest in their services.

  • Developed turnkey results-based lead gen programs for dealers and franchise
  • Increased dealer and franchise marketing effectiveness by 20-50%
  • Tracked an ROI ratio on leads and appointments ranging from 1:2 to 1:10

Ameridial improves conversion rates and shorten sales cycles. Our lead generation programs are customized to client needs — including lead volume/pace, qualifying questions, and lead delivery such as calendar schedules, email leads, or warm transfer leads directly to sales agents while in connect.

We’ve supported dozens of franchise systems and dealer networks over the past 25+ years – with more than 100 million lead generation calls for hundreds of clients. For an end-to-end solution, we provide the lead list, direct mail, and outbound calling services, and inbound response. We are capable of email leads, warm transfer leads, and setting appointments on your own calendar system or ours.