©2012 Ameridial, Inc. | All Rights Reserved Health Maintenance Organization (HMO) —Inbound Customer Support for Medicare and more Ameridial handles inbound customer support calls for Medicare, Medicaid, HMO, PPO, POS, Benefits Explanation, Billing & Claims, Eligibility, and Provider & Member calls as an overflow partner to handle 500,000+ calls per year. Dedicated Agents and Supervisors are used to maximize quality of call handling.  More than 80 hours of training are required to handle the various call types. Real-Time reporting is provided to the client, along with call recording and remote monitoring capabilities. Ameridial is linked to the client’s systems via VPN connectivity, and all calls are handled using US-based call centers. Medical Waste Company—Outbound Lead Generation This client is the largest regulated medical waste management company in North America, and is the leader in infection control and healthcare compliance services, specializing in medical waste management and services to help healthcare facilities meet OSHA rules and regulations. -They service clients worldwide using corporate-owned and partner locations. Ameridial focuses on providing business-to-business leads for the North American sales force.   Health Supplements Company—Inbound DRTV Sales Ameridial handled inbound sales calls with a team of 120 TeleSales Representatives 24x7x365.   Advertising from TV, Print, and Radio generate 25,000 to 50,000 calls per day.  Ameridial was an overflow call center partner handling 7,500-10,000 sales calls on a daily basis.  Ameridial connected to this client’s secure web portal real-time order entry.  Ameridial provided this client with real-time metric reporting.   Ameridial consistently exceeded expectations for sales conversion rates. Health Supplements Company—Inbound DR Radio Sales Ameridial handles inbound sales calls with a team of 125 TeleSales Representatives 24x7x365.   Advertising is from Radio, at 7,500+ calls per day on the weekends, both short-form and long-form soft offer.  Ameridial supports all client products and inputs sales orders into our proprietary systems and then sends a daily batch file. Additionally, Ameridial is also providing inbound customer care and support with 60 dedicated agents.  For customer care we connect directly to the client back- office systems.  All calls are digitally recorded and provided to the client.  Medical Products Company—Inbound Lead Capture and Inquiry Handling Ameridial handles inbound calls 24x7x365.   Print and Web Advertising generates 200 to 3,000 calls per day.  These calls are from consumers interested in purchasing medical devices targeted at senior citizens.  Ameridial handles the inquiries and provides the client with a daily lead file segmented by media source/campaign.  Reporting of results is sent out daily and weekly. Pharmaceutical Company—Inbound Product Sample Order Taking  Ameridial provided inbound product order taking and customer data capture for this pharmaceutical company’s biotech product line.  Call volumes averaged 500 calls per day and were a result of print advertising to consumers for an 8-day trial sample of their solutions.  Post sample offering, consumers could purchase the product(s) through in-store distribution at pharmacies and various retail locations.  Main advertising methodology was print advertising.  A web-based system was developed and used to handle all Frequently Asked Questions (FAQs), and business rules were developed to handle the transfer of Level 2 calls back to the client. Major Eye Healthcare Organization—Inbound Customer Support Ameridial held a strategic 9-1/2 year partnership with a leading eye healthcare services provider.  Ameridial provided membership support by handling several healthcare customer service based programs that are due to an open enrollment period, initial membership offering, and membership benefit explanation along with provider locator services.  Ameridial managed inbound dealer locator, FAQ, and Funded Benefit programs for this eye healthcare service provider and its clients including but not limited to: Cigna, Blue Cross and Blue Shield of Florida, Ameritech, Aetna/US Healthcare, AARP, and the Blue Cross Blue Shield Federal program.  The nature of the calls was to explain the eye healthcare vision benefit program and the point-of-purchase discount program.  Ameridial also handled calls for the LASIK Eye Correction program for the client.  Our staff and agents received HIPAA training to ensure compliance and maintain patient confidentiality.  Healthcare Marketing Company—Clinical Trials Ameridial handled inbound calls and pre-qualifying prospective patients for clinical trials. The clinical studies were for new medicines in “Stage 2” of their approval process by the FDA and occurred across the US & Canada, prior to be given to the masses.  Inbound callers were consumers who were interested in taking part in a clinical study. Based on the guidelines that were set forth for the study and how they answered the questions, caller were either qualified or disqualified for participation. Once we qualified the caller, we were responsible for getting their information to the research clinic for scheduling with the doctors. Ameridial also handled the patient tracking through the 4 – 6 week process when they were using the medicine from the doctors. This consisted of making outbound calls and using a survey to gauge whether the medicines were helpful or not. Breast Cancer Research—Inbound Fundraising Support Ameridial handled inbound calls for this national breast cancer event  where companies from coast to coast allow their employees to wear denim to work in exchange for a $5.00 donation to the Susan G. Komen Breast Cancer Foundation, the largest, private funder of breast cancer research and education.  Ameridial handled registrations via inbound calls, e-mail and faxes for this event.   This is an annual fund raising program. Over the course of a five-year relationship Ameridial  assisted in the registration of over 52,000 companies representing nearly 4 million participants.  Ameridial aided in raising nearly $65 million for breast cancer research during our business relationship. Healthcare Experience Call Craig at 1-800-445-7128 for more information or click here to contact us via email.