You want every customer to have a positive experience with every contact — but there are times when call volume exceeds your internal capacity.
Ameridial can extend your customer service hours and capacity or manage your entire customer service function — whether it’s daily, nights and weekend, promotional activity or seasonal call overflow.
We are leaders in achieving the highest levels of Customer Satisfaction.
Ameridial agents provide a high level of touch and constantly strive for “first call resolution”… because customers don’t like the hassle of follow-up calls. Even when customers don’t get the resolution they want, they like the way their call was handled. That’s what sets Ameridial’s customer service call center agents apart – with quality often exceeding in-house call centers.