Telesolutions Leader Appoints Matt McGeorge and Craig Vretas to Usher in New Business

NORTH CANTON, OH, January 26, 2016—Ameridial, Northeast Ohio’s premier customer service solution center, announced two notable promotions this week.

With over 10 years of customer service and sales expertise, Matt McGeorge was named Executive Vice President of the privately-held organization.  Over the past 7 years, McGeorge has immersed himself in the business—learning and mastering every nuance of the organization from call center operations to client services.  In every capacity, Matt has demonstrated a thorough understanding of the day-to-day operations and program management with a proven track record of meeting or exceeding client goals and expectations.  With a strong focus on long-term strategic growth, McGeorge will be responsible for the company’s overall sales and marketing strategy.

Similar in background and breadth of industry know-how, Craig Vretas was appointed Vice President of Healthcare Services.  A true call center professional, Vretas earned his stripes as he worked his way from managing the call center to project management, and most recently serving as Director of Business Development.  Joining the Ameridial team in 1997, Craig’s expertise in customer service and support lend unparalleled professionalism and integrity to every project.  Vretas will be responsible for developing and acquiring new business for Ameridial’s healthcare division.

Ameridial proudly congratulates Matt McGeorge and Craig Vretas, and looks forward to a prosperous future with each of them.

About Ameridial:

Founded in 1987, Ameridial is headquartered in North Canton, Ohio and operates ten call centers in Ohio, Illinois, Maine, and North Carolina.  As a mid-size U.S. based telesolutions company, Ameridial offers flexible, scalable, and cost-effective call center solutions for both large and mid-size clients.

Ameridial processes over 100 million inbound and outbound customer interactions each year.  We’ve received industry honors, including the distinction of being ranked a “Top 50″ teleservices agency every year since 1992 by Customer Inter@ctions Solutions Magazine.  For outstanding customer service, we’ve received the “CRM Excellence” award annually since 2008 from TMC’s Customer Magazine.

For more information, contact Janine Woodside at 330.529.5427 or jwoodside@ameridial.com.

Craig Vretas

Craig Vretas – Vice President of Healthcare Services

Matt McGeorge – Executive Vice President