For 24th consecutive year Ameridial named a Top 50 Teleservices Agencies by CUSTOMER Magazine

Ameridial has announced that TMC, a global, integrated media company, has named Ameridial in its 31st Annual CUSTOMER magazine Annual Top 50 Contact Center Outsourcing Ranking. For 2016, as a Domestic based contact center Ameridial ranked #10 in the Inbound and #3 in the Outbound categories. Read more here.

NASHCO Newsletter Announcement

NASHCO is very pleased to welcome Ameridial, recommended by Maine Community Health Options, to the Preferred Vendor to the program! You can find them listed in the Call Center and Customer Service categories of business on the NASHCO preferred vendor webpage.
Founded in 1987, Ameridial, Inc. is headquartered in North Canton, Ohio and is a U.S. based premier provider of healthcare call center outsourcing solutions. Ameridial supports all lines of healthcare coverage (FFS, PPO/EPO, HMO, FSA/HSA, and TDI); Medicaid, Medicare Advantage; Medicare Part D; PBM Help Desk; POS Discount Plans; and Wellness. Through flexible and scalable staffing models we provide inbound and outbound support for: Benefit Inquiries; Eligibility Inquiries; Claim Status; Claims Adjudication; Annual Enrollment; Coordination of Benefits; and Correspondence.
In addition, Ameridial is compliant with: HIPAA; HITECH; NIST 800-30 and 800-53 Rules; Federal Information Security Management Act (FISMA) requirements; IRS Guidelines; and PCI Security Standards. Ameridial is CMS approved and certified as a CMS subcontractor. Also, Ameridial is SSAE-16 Type II Audited. Ameridial maintains active Compliance participation in the following areas: NIST, HHS, OCR, CMS, X12, NCPDP, and Public Comment.
To learn more about Ameridial visit: http://www.ameridial.com/industries/healthcare/ or, contact Craig Vretas at 866-775-4755, cvretas@ameridial.com.

Ameridial Announces New Executive VP and Vice President for Healthcare Sales - January 26, 2016

Ameridial, Northeast Ohio’s premier customer service solution center, announced two notable promotions this week. Read more here.

Ameridial Ranked Top 50 Teleservices Agency for 2015 - May 12, 2015

Ameridial has announced that TMC, a global, integrated media company, has named Ameridial on its 30th Annual Top 50 Teleservices Agencies Ranking. For 2015, as a domestic based contact center, Ameridial ranked #8 in the Inbound and Outbound service categories. read more

TTC Marketing Solutions Has Merged with an Ameridial, Inc. Business Unit - October 1, 2014

Effective immediately TTC Marketing Solutions has merged with an Ameridial, Inc. business unit to create TTC-Ameridial LLC that will focus on accelerating its leading position in the higher education market with enhanced capabilities and resources. read more

Ameridial Honored for Helping Clients Improve CRM - April 24, 2013

Ameridial announced today that Technology Marketing Corporation (TMC), a global, integrated media company has named Ameridial as a recipient of a 2013 CRM Excellence Award. Customer Magazine has been the premier publication in the CRM, contact center and teleservices industries since 1982. read more

Ameridial Successfully Completes SSAE 16 Type II Audit - January 30, 2013

North Canton, OH – January 30, 2013 – Ameridial, Inc., a leading provider of healthcare call center services, announced today the successful completion of its SSAE 16 Type II audit. The audit was conducted by an independent accounting firm who performed an extensive review and testing of Ameridial’s business processes and controls. read more

Ameridial Receives Outsourcing Award - September 5, 2012

Ameridial Inc. is pleased to announce that it has once again received a Top Outsourcer Award from ContactCenterWorld. read more

Ameridial Ranked Top 50 Teleservices Agency - May 23, 2012

Ameridial, Inc. announced today that Technology Marketing Corporation’s (TMC®), a global integrated media company, has ranked Ameridial on its Top 50 Teleservices Agencies List by its publication Customer Interaction Solutions®. For 2012, Ameridial ranked #16 in the Outbound category and #15 in the Inbound category. read more

Ameridial Opens North Carolina Call Center - December 13, 2011

Ameridial is pleased to announce the opening of our new healthcare call center in Spindale North Carolina. Due to the severe weather conditions and related absenteeism we occasionally experience in northern Ohio, Ameridial needed to open another center in a geographically diverse weather pattern. read more

Ameridial Celebrates 25 Years of Outbound and Inbound Call Center Excellence - July 11, 2011

On June 28th, 2012 an open house was held honoring Ameridial and its employees for 25 years in business. Several local dignitaries joined the festivities including, Thomas Queen, Community Relations Coordinator for Congressman James Renacci of the 16th District Court of Ohio, Senator Scott Oelslager, Ohio Senate for the 129th General Assembly, Janet Weir Creighton, Commissioner ,and Dr. Peter Ferguson, Stark County, Ohio, Commissioner. July 1st is the actual Anniversary date. read more

Ameridial Honored for Helping Clients Improve CRM - June 23, 2011

Ameridial announced today that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions® magazine has named Ameridial as a recipient of a 2011 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982. read more

Ameridial Ranked Top 50 Teleservices Agency - May 11, 2011

Ameridial, Inc. announced today that Technology Marketing Corporation’s (TMC®), a global integrated media company, has ranked Ameridial on its Top 50 Teleservices Agencies List by its publication Customer Interaction Solutions®. For 2011, Ameridial ranked #16 in the Outbound category and #20 in the Inbound category. read more

Ameridial Receives Top Outsourcer Award - February 9, 2011

Ameridial Inc. is pleased to announce that it has once again received a Top Outsourcer Award from ContactCenterWorld. read more

Ameridial Honored for helping Clients Improve CRM - August 11, 2010

Ameridial announced today that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions® magazine has named Ameridial as a recipient of a 2010 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982. read more

Ameridial Ranked Top 50 Teleservices Agency - April 13, 2010

Ameridial, Inc. announced today that Technology Marketing Corporation’s (TMC®), a global integrated media company, has ranked Ameridial on its Silver Anniversary Top 50 Teleservices Agencies by its publication Customer Interaction Solutions®. For 2010, Ameridial ranked #17 in the Outbound category and #21 in the Inbound category. read more