Leading North American Waste and Recycling Firm Partners with Ameridial for Lead Generation
The Challenge: The client challenge was speed to market with a special offer, while at the same time achieving a reasonable return on investment. Pending legislation meant they needed to quickly deliver a new offer to a large group of selected customers. At the same time, the client needed to see an attractive productivity and ROI for its stake-holders. The client needed a new, stable, high- quality and long-term partner that could be flexible and responsive to their changing needs.
A leading nutritional and health products company partners with Ameridial for New Customer Acquisition and Customer Management
The Challenge: Client’s business model requires a strategic outsourced business partner that delivers a flexible, reliable, turnkey, productive and cost effective solution for new customer acquisition and post sales customer management. The client is focused on growing their franchise with a focus on lifetime value; while concurrently optimizing their marketing spend ROI.
Leading Virtual School partners with Ameridial to Improve Student Experience
The Challenge: With more than 20% year over year enrollment growth, and with limited internal call center resources, the client challenge was handling an increasing number of support and help-desk calls to keep up with front- end growth. The client needed to reduce hold times and abandoned calls while at the same time achieve reasonable productivity and ROI for its stake-holders. The client required a new, stable, high-quality and long-term partner that could be flexible and responsive to their changing needs.
Regional Healthcare Plan Customer Service and Support
The Challenge: During the 2013-14 open enrollment period call volumes reached nexpectedly high levels. Partly due to technical issues with healthcare.gov, many of the state residents where our client operates, and who had purchased or were attempting to purchase insurance, flooded our clients’ call center with phone calls. The influx of calls swamped the workforce of less than a dozen agents and resulted in an “All Hands on Deck” scenario with every level of senior leadership, up to and including the CEO, answering phone calls and helping customers.
Leader in rating integrity solutions to the insurance industry partners with Ameridial for data verification and survey assistance
The Challenge: The main challenge was to establish a programmatic solution to communicate with the client back-office Web Service, process data and begin outbound dialing in a timely fashion, within 10 minutes of receipt of data and hourly processing. Overall the client program incorporates inbound and outbound call center support using blended agents for customer contact on behalf of the client and their clientele. The nature of the program is to contact insured automobile policyholders on behalf of client and major insurance carriers, to validate specific driver data, vehicle and policy-level rating elements.
MVNO partners with Ameridial to increase speed to market while lowering costs of launching new service
The Challenge: Client required a call center to create, develop and deploy from scratch inbound customer care and sales groups; generate and support proactive outbound customer care calls; provide care and sales through email management; support online care, sales, and chat; as well as provide self service via IVR. Additionally, client required the ability to handle correspondence and retailer support. Client desired a vendor partnership that will grow with the company and subscribers’ needs, offer proactive solutions to the unique requirements of a startup in this dynamic market, and provide flexibility in working with the managed vendor group supporting the goals and demands of the business.
Leading broadband firm partners with Ameridial to increase sales
The Challenge: The client challenge was to improve their ability to handle an increasing number of sales calls from direct response media, while at the same time increase the front-end sales conversion and back-end installation rates. The client was using a couple of successful cornerstone call center vendors, but faced challenges when bringing on additional vendors. The vendors added typically did well with a small sales team, but they were not able to sustain required KPI’s when they scaled. The client needed a new, stable, high-quality and long-term partner that could expand with their growth.
Ameridial is the trusted partner in times of weather catastrophe for disaster recovery and business continuity support
The Challenge: Ameridial is tasked with the challenge of having sufficient resources in place, at any given time, to provide the appropriate staff to support the call volume. Our clients have multiple call centers in various locations that may be adversely affected by a catastrophic event. As well, each client program has specific staffing and knowledge requirements, hours of operation, and service level goals. Ameridial is also assigned with ensuring staff is constantly trained and educated on these client programs which have on-going knowledge base updates.